Fraud

1 month ago

London, United Kingdom And Zopa Limited Full time

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Reporting into a member of the Leadership Team, the Head of Fraud has overall first line of defence responsibility for managing external fraud risk across all our products, including lending, savings and a soon-to-be launched current account.
You will be responsible for defining the overall strategy for managing fraud risk across the whole bank and will work closely with operations, product teams and other functional areas to implement the strategy. The successful candidate needs to be able to take a balanced approach to risk ensuring we balance fraud risk against strategic risk and our intent to build great customer experiences.
You will directly manage a team of fraud specialists. This Head of Fraud role is a great opportunity for the right individual to define and build the strategy for how Zopa does Fraud across the bank
You will be responsible for the overall risk and control framework for external fraud at Zopa
You’ll define the target operating model for managing fraud at Zopa and implement this with a cross functional team
You’llbe responsible for setting the overall fraud strategy at Zopa and work with product, tech and operations teams to implement it
You’ll partner closely with our operations and product teams to understand new fraud themes and develop controls frameworks to manage these
You will be responsible for managing relationships with providers of fraud systems and fraud prevention tools
You’ll partner closely with our data science team to develop and implement new fraud prevention models
You will build and maintain a strong network of peers within the UK fraud community. You will represent Zopa at key industry fraud forums
You will have direct line management responsibility for a team of fraud specialists
You have experience in a similar Fraud leadership role, ideally with experience of leading significant change within an organisation
You have knowledge of current industry fraud trends and solutions, and have a strong network across the industry
You have experience working on fraud within the context of a current account or similar payments product
You have a strong risk management capability and are able to take a balanced approach to risk, balancing risk and reward
You have an understanding of the regulatory framework surrounding fraud, including regulatory reporting, push payment fraud and requirements for reimbursement, and the implications of consumer duty within this domain
#Flexible working? At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Diversity Statement
Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

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