Fire and Security Engineer

4 weeks ago

Leeds, United Kingdom V7 Recruitment Full time

About the Role

This company designs, develops, and delivers tailored, integrated security solutions by effectively combining people, technology, and processes. With a strong foundation in security risk modelling, the organisation uses data-driven insights to identify and mitigate risks, inform strategies, prevent crime, and reduce costs.

Committed to authenticity and transparency, the company strives to provide sincere, collaborative services that customers can trust.

Part of a well-established international group, the organisation benefits from decades of expertise in aviation services, facilities management, technology, and security services across Europe and the USA.

General Description:

As an Area Service Engineer , you will handle scheduled service and maintenance calls and manage small works assignments. Participation in an out-of-hours on-call rota ensures 24/7 customer support. While your focus will be on a specific service area, occasional work outside this region may be required.

Professionalism and customer engagement are key; you will build strong relationships with clients and ensure all Service Level Agreements (SLAs) are met. Your role will involve promoting the company’s standards of professionalism, customer care, and best practices.

Key Responsibilities:

  • Manage and maintain the operations within your designated service area.
  • Communicate outstanding issues to your Line Manager or Supervisor.
  • Minimise the need for repeat visits by effectively managing service calls.
  • Represent the company positively and act as an ambassador.
  • Complete assigned duties promptly and professionally.

Required Skills and Knowledge:

  • Solid understanding of CCTV, Intruder Alarm, Access Control, and Fire Systems.
  • Willingness to undergo training in company-specific areas or identified skill gaps.
  • Commitment to health and safety regulations and company policies.

Key Duties:

  • Appearance: Wear company-issued clothing and carry identification at all times.
  • Vehicle Maintenance: Maintain your vehicle, ensuring it is serviced, clean, and stocked with essential equipment.
  • Working Hours: Adhere to standard hours but remain flexible to meet business needs.
  • Documentation: Complete and submit all paperwork accurately and on time.
  • Customer Service: Aim to resolve issues on the first visit to maximise system uptime and customer satisfaction.
  • Communication: Report issues to the Service Desk or Line Manager promptly.

Core Values:

Uphold the company’s mission by demonstrating integrity, responsibility, and a commitment to diversity and equality. Take ownership of your career development by continually assessing your performance and aligning it with organisational goals.

Equality & Diversity:

The company values diverse skills and experiences and is committed to providing equal opportunities for all employees. Employment and advancement are based on skills, aptitudes, and abilities, fostering an inclusive and supportive environment.

Benefits:

  • Access to Perkbox rewards and discount platform
  • Paid door-to-door travel
  • Apprenticeship opportunities
  • Employee of the Month programme (£50 reward)
  • 110% Club with significant rewards for top performers
  • WageStream for flexible wage access
  • Employee Assistance Programme (EAP)
  • Career progression opportunities
  • Ongoing training and development

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