Assistant Manager

Assistant Manager | Ashlyns Care Home | Berkhamsted 🌹40 Hours Per Week | Competitive Salary (discussed at interview) At B&M Care, great care starts with great people. For over 50 years, our family-run group has built award-winning homes defined by Commitment, Connection and Compassion – our Three C’s. This role supports the Home Manager and Deputy Manager in the day-to-day leadership of the home. In their absence, the Assistant Manager will deputise and take responsibility for maintaining safe, compliant, person-centred operations. A designated duty of this post is Occupational Health and Safety Officer for the home, working in line with the B&M Care Rose Model of Dementia Care. Benefits 🌹• Competitive rates of pay • Flexible working within a supportive environment • Free uniform • Wellbeing Support Line via Wisdom Wellbeing • Long Service Awards • B&M Care’s Golden Rose Staff Recognition Awards • Industry-envied training and Leadership Pathway Programme • Ongoing support & career development • Pension scheme Main Responsibilities 🌹• Assist the Manager and Deputy Manager in the efficient, caring and compliant running of the home • Supervise staff and provide clear on-shift leadership • Work directly within the care team each day, modelling best practice • Uphold B&M Care’s values of Commitment, Connection and Compassion across all interactions • Encourage and support staff to demonstrate these values within their own practice • Carry out duties under the direction of the Home Manager or their appointed representative Duties of the Manager/Deputy Manager to be assumed by the Assistant Manager in their absence: • Ensure provision of therapeutic support to meet residents’ emotional, spiritual, physical, mental and religious needs • Maintain high operational standards in line with Proprietors, Local Authority, Social Services and Fire Safety requirements • Assist with the design, delivery and ongoing maintenance of appropriate staff training • Manage the medication system: ordering, recording, administering and disposal • Maintain adequate staffing levels and appropriate staff mix • Purchase food and oversee the preparation of nutritious, balanced meals suitable for older adults • Manage residents’ financial accounts and complete basic bookkeeping • Ensure monthly invoices and returns are submitted to Head Office • Ensure statutory records are kept in line with Local Authority, Health Authority and legal requirements • Oversee and supervise cleaning and housekeeping to maintain high hygiene standards • Support occupancy by ensuring the home’s reputation is upheld and admissions are well-managed • Lead on fire prevention procedures, equipment checks and staff training in emergency evacuation • Maintain confidentiality at all times • Liaise with GPs, nurses and allied professionals • Oversee laundry processes to maintain high personal and home cleanliness standards • Promote a warm, positive atmosphere where residents and staff feel valued • Monitor and manage income and expenditure within budget • Participate in pre-admission assessments for prospective residents • Attend out-of-hours call-outs as part of planned and ad hoc support for the home What You'll Bring 🌹 Essential • Excellent communication skills, including the ability to draft clear, professional correspondence • Strong leadership qualities - confident, positive and a role model for others • Effective time management and organisational skills • Flexibility and resilience under pressure • Passion for person-centred care and resident wellbeing • Ability to identify and nurture staff strengths • Motivational, encouraging leadership approach • Professional attitude with strong business awareness • Full, clean UK driving licence Desirable • Desire to grow and develop within the role • Working towards or considering NVQ Level 5 / RMA / equivalent management qualification