Seller Onboarding Program Manager, Governance
1 week ago
This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes. We are looking for a hands-on and data driven program manager who can identify patterns in risky seller behaviour and can partner with the business team to enable good sellers to grow on the platform. Analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform the business strategy and project prioritization in the Business Requirements Document. - Triangulate findings and insights from across different sources to scope out risky sellers. - Collaborate with cross functional teams and key stakeholders to gather requirements, design best fit solutions, and inform project timelines and resources needed. - Build an understanding of compliance requirements for sellers and ensure these are met by current onboarding processes and build continuous improvements in seller onboarding compliance via the internal and external audit process. - Act as a SME in Seller Governance for a specific early seller risk detection program, providing feedback to internal stakeholders (in Business, Product and other areas of Governance) on key delivery experience gaps and priorities. - Support investigation and the development of the Seller Governance team's internal knowledge and SOPs Bachelor's degree and above, ideally from a Business, Operations, Compliance, or related fields. - Analytical mindset (Excel/Google Sheets, basic SQL a plus): ability to use data and metrics to back up assumptions, recommendations, and drive action - Experience in e-commerce, marketplace dynamics, and/or policy enforcement. - Strong communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight and project management - Experience in E-Commerce or marketplace platforms with strong commercial acumen. - TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Diversity & Inclusion To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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London, United Kingdom TikTok Full timeResponsibilities This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes. We are looking for a hands-on and data driven program manager who can identify patterns in risky seller behaviour and can partner with the business team to enable good...
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City Of London, United Kingdom TikTok Full timeSeller Onboarding Program Manager, Governance & Experience, TikTok Shop Get AI-powered advice on this job and more exclusive features. Responsibilities About the Role: This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes. We are looking...
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Seller Onboarding
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City Of London, United Kingdom TikTok Full timeA leading technology company is seeking a Seller Onboarding Program Manager to drive seller risk detection and onboarding processes. The ideal candidate will have a strong analytical background and experience in e-commerce. Responsibilities include collaborating with cross-functional teams, delivering impactful insights, and ensuring compliance in seller...
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TikTok Shop
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Seller Experience Program Manager
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Greater London, United Kingdom TikTok Full timeA leading social media platform is seeking a Program Manager to enhance seller experience in London. The role involves developing and implementing education programs, collaborating with cross-functional teams, and leveraging data analytics to improve seller competency. The ideal candidate has strong public speaking, strategic thinking, and analytical skills....
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Greater London, United Kingdom Square Full timeEU/UK Onboarding Enablement Program Manager Join to apply for the EU/UK Onboarding Enablement Program Manager role at Square Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that...
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TikTok Shop
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London, United Kingdom TikTok Full timeThe Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers, listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller, and AM & seller education. Our primary objective is to ensure a seamless and efficient...
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TikTok Shop
1 week ago
London, United Kingdom TikTok Full timeResponsibilities The Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers, listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller, and AM & seller education. Our primary objective is to ensure a seamless...
