Reception Supervisor

4 weeks ago

Witney Oxfordshire, United Kingdom Estelle Manor Full time
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, theres a kids club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a hosted home, bringing people together that have plenty to say and nothing to prove.

As a Reception Supervisor at Estelle Manor you will assist the Reception Manager with the smooth daily operations of the reception desk, ensuring all members and guests receive an exceptional check in and check out experience. As a leader for our receptionists, you will help to motivate and develop the team, creating an environment where colleagues can thrive. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor. Who we are looking for Previous reception experience within a luxury hotel or premium brand. A team orientated, positive, driven, organised and solution focused leader. Ability to perform under pressure and deliver results to deadlines. An enthusiastic team player with a positive mindset and hugely charismatic. Excellent interpersonal, time management and organisational skills. Passionate about delivering exceptional guest experience with keen attention to detail. Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips: 20 days of annual leave, excluding bank holidays, increasing with length of service. Added protection of both our pension and life assurance schemes. Biannual company socials plus smaller social and sports groups. Colleague Forums and Sustainability Committees to help create The Estelle Way. Colleague spaces stocked with food, drinks, and locally sourced coffee. Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift. Uniform provided, cleaned, and pressed. Onsite seamstresses to ensure your uniform is fitted and repaired. Exclusive staff rates and F&B discounts across sister properties. Recommend-a-friend bonus scheme. Estelleversary and Birthday Wheel gifting for all employees.

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