Hub Host

Are you looking for an opportunity where you will play a key part in delivering amazing customer experience? Are you outgoing, super organised, friendly, fun and know what GREAT service looks like? Do you enjoy a role that isn't desk based 100% of the time, and enjoy getting your steps in at the office? Do you enjoy being the centre of attention and love to make people feel welcome? If yes, then this role could be for you
Monday to Friday 40 Hours
Availability required 7am - 6pm
Lobby Ambassador (Welcome Host)
25 Days Holiday plus Bank Holidays
Job objectives and responsibilities
The ultimate goal of the Lobby Ambassador is to exceed expectations and create a memorable 5* experience for all visitors and building users
Providing a hotel concierge style experience
Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
Conduct visitor arrival/departure check-in and check-out by managing and issuing access, according to agreed visitor and contractor access processes that is smooth and efficient
Proactively manage queues, striving to make the arrival or departure process as efficient as possible
Support the facilities manager, FOH and Security leadership team to deliver contractual service requirements, ensuring process compliance
Main duties
Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
Support the setup of meeting rooms, event and collaboration spaces, as well as resetting areas to agreed layouts
Carry out floor walks and service audits, and proactively logging work orders
Interact with colleagues and visitors, and effectively deal with basic glitches, and inform the FOH Lead and/or Facilities Manager
Be the face of the facilities team by providing tangible service that is visible and easily accessible
Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
Utilise a hands on approach whilst ensuring the service delivery is at the required standard
To escalate any feedback relating to the service provided by the service team.
Support the provision of other services, such as mail distribution, IT hardware goods in/out
Provide ad hoc cover and support to other work areas, such as: Porterage, Mailroom
Person Specification
1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
Immaculate grooming, personal presentation and sense of style
Flexible, agile, and adaptable
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficient in Outlook, Word, Teams, and Chrome
Essential to be able to process large volume of queries across multiple platforms
Average 70wpm typing speed desirable
Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Since 1987, Mities 68,000 employees have been maintaining companies globally. We are the UKs leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
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