Consultant - Pensions Remote

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?
As a Venue Find Consultant, You Will
Deliver an innovative, quality, venue find service that consistently exceeds client’s expectations encompassing all meetings, incentives, conferences and exhibition categories.
To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
Proven Customer Service Experience.
Comfortable dealing with people at all levels both face to face and by telephone / email.
MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
Knowledge of meetings & events venues in the UK/overseas.
Life Assurance x1 your annual salary
~23 days holiday plus bank holidays
~ Birthday day off
~ Holiday Purchase Scheme - allowing up to 5 additional holidays days
~ Discounted rates on Hotels & Travel
~ Gym & Fitness Discounts
~ Pension Scheme
~ Company Sick pay
~ This role is Hybrid working in our Derby office with 3 days spent in the office and 2 days working from home
The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
There will always be support along your journey, in little and big ways.