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Customer Support Engineer
2 months ago
Job Type: Full-time
Work Location: Eurokent Business Park, Ramsgate
Pay: £24,000.00 per year
- Annual Salary Review
- Annual bonus
- Additional Christmas leave
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday 9.00am - 5.30pm
Overview of the Role:
As a Customer Support Engineer, you will be the first point of contact for customers when they need help with our software. Your primary role will be to troubleshoot reported issues, answer questions, and help ensure customers have a great experience. You don’t need to have all the answers upfront – as long as you are willing to learn and know how to find solutions, you’ll thrive in this role.
Whether you’re resolving technical issues or guiding customers through various processes, you'll play a key role in keeping everything running smoothly.
*Please note that this role will require periodic out-of-hours work to support our customers.
Who We Are:
Apex Networks Ltd is a forward-thinking company that’s always looking for new ways to innovate. We're not your usual company to work for – we value creativity, flexibility, and a fresh approach to problemsolving.
If you’re looking for a workplace that embraces new ideas and encourages personal growth, Apex Networks Ltd could be the perfect fit for you.
We’re looking for someone who’s:
- Willing to Learn – Whether it's new software or helping customers, you're up for the challenge.
- Problem Solver – You enjoy figuring out how things work and finding solutions.
- Excellent Communicator – You can explain complicated things in a way that anyone can understand both over the phone and via email.
- Customer Experience Focused – You know how to make people feel valued and heard.
- Experienced in IT (Ideally) – If you can convert IT jargon into plain English, that’s a bonus
- Familiar with MS Office and Windows OS – You’ve used them before and know your way around.
- Able to troubleshoot – You don’t need to know everything, but you do need to know how to research and find the answers.
- Reliable – You can turn up to work on time as well as answer emails and calls in a coherent and efficient manner.
Ideal Candidate will be:
- Sociable – You enjoy interacting with people and building relationships.
- Empathetic – You can understand customer frustrations and handle them with care.
- Strong Communication Skills – You can explain things clearly, whether it’s to a customer or a teammate.
- A Team Player – You work well with others and are happy to jump in and help when needed.
If you’re ready to join a team where you’ll be supported, learn new things, and solve real problems, this might be the perfect role for you. No need to tick every box—if you have the right attitude, we can teach you the rest
