Data Center Support Engineer

2 weeks ago

London, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Data Centre Support Engineer, the role will primarily involve the provision of cabling activities i.e. installation, termination and testing of all data centre interlink cabling & patching using CAT-5e, CAT-6/6A and fibre optic cabling (single and multi-mode).

The role also includes the DC hardware deployments, this activity includes all stages from physical delivery through to the end point installation. The hardware consists of the main industry OEM’s including HPE, Dell and IBM servers plus various standard network devices.

The role will include provision of Data Centre support functions such as but not limited to IMAC-D and the escorting of external resources. The role also requires a good working knowledge of Microsoft Office Suite and some Ticket Management experience as you will required to update the customers Servicenow queues as well as providing regular email and IM communications with customers globally.

Based on customer sites in Lewisham and London Docklands covering 37.5 hr week across Mon – Sun

The tasks will include (but not limited to):

  • Installations, maintenance of customer equipment.
  • Installation, termination and testing of all data centre interlink cabling inc. CAT-5e, CAT-6 6A, fibre optic.
  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.

Required skills and attributes

  • Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
  • Experience of patch cabling in DC environment.
  • Good knowledge of Service Now (SNOW)
  • Sound knowledge of ESD working practice
  • Sound knowledge of general Health & Safety
  • Good MS Office tool skills
  • Strong Customer relationship skills and ability to manage complex customer problems
  • Display calmness and the ability to solve problems under pressure.
  • Team player and strong interpersonal skills
  • Good communication skills, both written and verbal.

#SuccessThroughPeople #WeDeliverTheDifference

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

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