Principal Technical Support Engineer

4 weeks ago


United Kingdom Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Aspen Technology is seeking a Sr Principal Technical Support Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS.

Your Impact

  • Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
  • Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
  • Communicate with customers through phone, chat, web-conferencing, email and in-person
  • Act as a role model to other team members in following work processes and demonstrating AspenTech’s values
  • Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.
  • Identify new content areas and lead teams to create technical white papers for publication to AspenTech’s web knowledgebase for areas of expertise
  • Deliver high-quality advanced level and customized training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert users
  • Using expert knowledge of industry trends, lead development of AspenTech’s customer-facing training materials for new applications and focus in the industry. Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.
  • Lead a small team functioning as subject matter experts (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality – proactively ensure the effectiveness of the testing
  • Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
  • Lead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needs
  • Identify the need for health checks on assigned accounts and conduct them
  • Identify and lead cross-functional improvement projects as needed with regular updates to an AspenTech management team

What You'll Need

  • Bachelor's, Master’s or Ph.D. degree in Chemical Engineering or closely related discipline
  • Strong understanding of Chemical Engineering principles with demonstrated expertise
  • Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
  • Detail-oriented with hands-on problem-solving skills
  • Prior exposure to AspenTech products or competitor tools
  • Strong written and verbal communication skills. Ability to communicate effectively with senior management about business initiatives. Ability to present complex information in a clear and concise manner.
  • Strong customer first mindset, with the ability to identify opportunities that create value for customers
  • Ability to manage multiple responsibilities and competing priorities
  • Ability to travel. Travel is usually less than 25% and may occasionally be international.


  • Principal Engineer

    6 days ago


    United Kingdom The Engineer Full time

    Job Title: Principal Supportability Engineer - (Control Systems) Location: Barrow-In-Furness, Filton, Frimley, Broad Oak, Weymouth and Manchester. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: Developing, managing and structuring the...


  • United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Principal Engineer

    3 weeks ago


    United Kingdom BAE Systems (Powersource) Full time

    Job title: Principal Engineer - Support Engineering (Maintenance Design - Software Support) Location: Barrow-in-Furness, Brough or Filton.We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Using...


  • United Kingdom The Engineer Full time

    They are a specialist electrical/mechanical contractor to the electrical supply industry and other large consumers of electricity. The company specialises in repair and refurbishment of power transformers and associated high voltage plant. The company has developed a full Integrated Management System for Health and Safety, Quality and Environmental to...


  • United Kingdom Kier Group Full time

    Kier Professional Services (KPS) are looking for a Principal Mechanical Engineer to join our growing team based in Manchester. Our vision is to ensure that Kier is technically equipped to achieve its vision and to enhance the Group's competitive position and reputation. Location : Manchester Business Area: Transportation, Kier Professional Services...


  • United Kingdom Kier Group Full time

    Kier Professional Services (KPS) are looking for a Principal Mechanical Engineer to join our growing team based in Manchester. Our vision is to ensure that Kier is technically equipped to achieve its vision and to enhance the Group's competitive position and reputation. Location : Manchester Business Area: Transportation, Kier Professional Services...

  • HVAC Engineer

    2 weeks ago


    United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...


  • United Kingdom NES Fircroft Full time

    NES Fircroftare currently recruiting for a Principal Process Engineer to join their client's business on a long-term contract opportunity. They will be based on a site in Montrose, Scotland. The Principal Process Engineer will be required to lead the Process Engineering on projects and support the Head of Department as required. It is expected the...


  • United Kingdom National Physical Laboratory Full time

    We’re looking for a knowledgeable Principal Project Engineer to join our growing Engineering team at NPL. Reporting into the Head of department, you will play a vital part in stretching our capability and taking our research to the next level. In this hybrid role you will spend approx. 2 – 3 days a week on site in Teddington, and 2 – 3 days working...


  • United Kingdom Rubicon Consulting Full time

    Rubicon Consulting is currently recruiting for a Principal Process Engineer on a 12 Month Contract, based in Angus, Scotland. This role is Inside IR35. We are currently looking for a Principal Process Engineer to join our client, leading the Process Engineering on projects, and support the Head of Department as required. It is expected the individual would...


  • United Kingdom IC Resources - Recruitment Partner to the Global Technology Community Full time

    Principal Power Electronics Design Engineer The Principal Power Electronics Design Engineer is a key role within a growing team and requires an individual who is passionate about Power Electronics technology and its applications within the automotive, RF, digital, and space sectors. The ideal candidate is expected to have a strong background in Power...


  • United Kingdom The Chemical Engineer Full time

    Our client is a world leading developer, engineer and fabricator of large-scale air emission control technology used on a variety of power, petrochemical, refinery and oil and gas plants around the globe. Project values can reach £15M. The business is currently looking for an experienced designer to lead the process engineering activities for studies,...


  • United Kingdom Beaver group Full time

    Beaver Bridges Ltd is a leading UK bridge designer, manufacturer and installer working throughout the United Kingdom with the Head Office based in Shrewsbury on the Harlescott industrial estate, Shrewsbury, SY1 3TB. Our factory is based in Wigan, WN2 2DY. We are a fast paced and exciting business which has seen consistent year on year growth and the business...


  • United Kingdom Ramboll Group AS Full time

    Principal Plant Performance Engineer - Energy Transition UK We invite you to bring your technical knowledge and experience of working on projects in the Energy sector into play as you provide quality engineering solutions on a range of projects in the power generation and energy transition sectors, including hydrogen production and “Power to X”. To...


  • United Kingdom The Chemical Engineer Full time

    Process Systems Sussex / Surrey Our client is a world leading developer, engineer and fabricator of large-scale air emission control technology used on a variety of power, petrochemical, refinery and oil and gas plants around the globe. Project values can reach £15M. The business is currently looking for an experienced designer to lead the process...

  • Principal Architect

    2 weeks ago


    United Kingdom in Newbury Full time

    Principal Architect Hounslow Heath, London La Fosse 02.05.2024 Principal Architect - Based in London but remote working - Circa £105,000 plus bonus La Fosse is partnering with a leading organisation in their sector to support them in sourcing a Principal Arch... Read more Principal Architect Hounslow Heath, London La Fosse 02.05.2024 Principal...


  • United Kingdom Stirling Dynamics Full time

    Overview Stirling Dynamics is recruiting Principal Loads and Aeroelastics Engineers to join the Structural and Fluid Dynamics team. Due to upcoming projects and supporting continued growth, Stirling Dynamics are looking for talented Principal Loads and Aeroelastics Engineers to join our team. We are looking for both permanent employees and contractors. ...


  • United Kingdom Rubicon Consulting Full time

    Rubicon Consulting is currently recruiting for a Principal Process Engineer on a 12 Month Contract, based in Angus, Scotland. This role is Inside IR35. We are currently looking for a Principal Process Engineer to join our client, leading the Process Engineering on projects, and support the Head of Department as required. It is expected the individual would...


  • United Kingdom Matchtech Full time

    Our client is seeking a qualified and experienced Electrical Engineer who can assist in the design and development of their Oil and Gas and Chemical plant projects. You will be able to provide technical authority and expertise in electrical engineering and contribute to the design and development of proposed electrical systems. You will ensure compliance...