Utilities Support Analyst
14 hours ago
Itron is innovating new ways for utilities and cities to manage energy and water. The Support Team supports and coaches external users in the use of digital systems, and will diagnose and resolve problems experienced by the customer and end-user. The Support Technician helps customers and clients register for and access data, products, and services through online and digital channels. Technicians will use and maintain information systems such as Customer Relationship Management (CRM) tools to manage service delivery, improve user experience, and increase efficiency.
During the apprenticeship, postholders will work under close supervision; This is an 18-month fixed-term position for a suitable individual to progress their career in technical support and customer service. The successful applicant will be enrolled in a Level 3 Digital Support Technician apprenticeship with a local training institute.
Act as 1st level technical support, introducing customers' queries into a CRM system.
Investigate and progress with queries up to conclusion, or escalate into 2nd level support, as required.
Where possible, identify and resolve issues related to activation, implementation, or use of software.
Comply with information security policies and procedures implemented by Itron.
Learn, implement, and teach best practices for the implementation and configuration of company products. This may eventually include on-site demonstrations and coaching sessions.
Collaborate with stakeholders to improve the implementation and configuration of service processes.
Business travel 5-10% may be required.
Identify appropriate technical solutions using both logical and creative thinking.
Confident use of multiple Microsoft Office tools.
Communicates effectively in a variety of situations, including formal and informal, internally and externally, in written and spoken English.
Reliable and can work without constant supervision.
Annual Leave: 26 days , plus public holidays.
SimplyHealth Healthcare Cash Plan
Employee Assistance Programmes
Self-invested Pension Plan (Salary Sacrifice)
Life Assurance (pension members)
Specsavers Eyecare vouchers (subject to display screen use)
Free vend hot drinks onsite
Cycle To Work Scheme (Salary Sacrifice)
Purchase Additional Annual Leave (Salary Sacrifice)
Performance recognition awards
Free car parking + EV charge points (subject to availability).
Highly collaborative culture with colleagues willing to guide & advise when you need it.
Career development: potential to continue Further Education and acquire professional certifications.
Opportunity to create a more resourceful world by working on the 21st century's biggest challenges: water, energy, and gas
Strong culture promoting work-life balance, hybrid work, and flexibility
#LI-IB1 #LI-HYBRID
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live.
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