Centre Manager

1 week ago

Keswick Cumbria, United Kingdom Kong Climbing Club Inc. Full time

Climbing Centre Manager-From £30,000 - Keswick, CA12
We're looking for a Climbing Centre Manager to lead our exciting centre in the heart of Keswick. This role isn't just about management-it's about being hands-on, getting involved and shaping the future of Kong Adventure.
Lead, coach, and develop a team across climbing, bouldering, café, escape rooms, and outdoor activities.
* Manage daily operations including climbing walls, auto-belay lines, bouldering, Krazy Kong kids' area, café, retail, and escape rooms.
* Handle customer enquiries, memberships, and complaints with professionalism and warmth.
* Organise events, competitions, and special activities that engage our community.
* Oversee budgets, financial performance, stock management, and operational reporting.
Nestled in the Lake District, we offer climbing walls, bouldering, kids' adventures, escape rooms, a café, a retail shop, and outdoor activities like ghyll scrambling, paddleboarding, and hill walking. We also run exciting local events and races. We're a team that values fun, safety, and creating memorable experiences for everyone who visits.
Competitive salary starting from £30,000, negotiable with experience
* 28 days holiday per year
* Continuous support for training and development
* Varied working hours including daytime, evenings, weekends, and public holidays
* Opportunity to lead and grow in a unique and dynamic environment
Strong leadership and people management skills.
* Excellent customer service and communication skills.
* Organizational and time management abilities.
* Computer literacy and familiarity with relevant software (e.g., Experience in team management, staff scheduling, and leadership skills.
* Strong customer service and interpersonal communication skills.
* including experience in handling memberships or event planning.
* Flexibility to work weekends, evenings, and public holidays as required

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