Site & Business Operations Manager

Site Operations Manager - Job Description
Head of Operations and Senior Site Operations Manager
Drivers, Operations Supervisor and Garage Administrator
Engineering Manager, FBP, HRBP, H&S (incl. Risk), SLT, Property, Legal, Transcare, Training School,
Commercial, Procurement, Shared Service, Customer Service, TU, Fleet Team
Regulatory Bodies (DVSA, OTC, HSE, Police), Local Authorities / TfL, Cleaning contractors, Regional
CPT, Competitors, Customers, TU FTO, Local Businesses (BIDs, CoC, Local charities, Suppliers
Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve.
You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.
Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.
Customer – ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships.
critical to local performance. Understand customer needs and embrace partnerships with Local Authorities.
People - Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance. Quality – lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business. Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams
Financial and decision-making – Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification.
Acts as Change agent, making balanced yet brave decisions that change the status quo and enhance the business. Work closely with the Head of Site Operations and peer group to share best practice throughout UK Bus.
Corporate social responsibility – uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities.
To be the Site Accountable Manager

A proven track record of management responsibilities of an operational facility, with relevant
Responsibilities and duties may also change in light of future business needs and personal development.