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Technical Services Manager
4 months ago
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Technical Services Manager
Job ID
165985
Posted
02-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
As Technical Services Manager you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. You'll be an ambassador of a one team approach within the technical operations team, representing CBRE and our Client's brand
You are responsible for the day-to-day running of the Technical Services element of our facility management contract, providing technical support to the CBRE teams. You will manage the on-site technical team and various sub-contractors to deliver an exceptional service. You will be able to demonstrate financial control by operating within the client approved budget that you assist to develop.
As Technical Services Manager you will also provide regional technical support to other locations to ensure knowledge sharing & standardised approaches to technical processes & activities are deployed.
You will be customer focused, highly motivated, proactive and show great initiative to keep the Facilities running smoothly.
Quality, Health, Safety and Environment
It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
To support this you'll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
You are accountable for the legislative compliance in relation to Health and Safety for all building operations activities and ensure compliance with CBRE/Client policies and procedures
You value safety and will ensure all QHSE actions are remediated and closed within specified timeframe for the technical services
You ensure adherence to CBRE safety culture, (including incident and accident reporting proceduresCBRE has deployed well developed and thorough QHSE Log books you are expected to Maintain these as required and this is fundamental to your role all CBRE incident reporting and management process for your team
Operations
You lead or contribute to team huddles and meetings where applicable
You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
You ensure ad hoc support requests are recorded within CBRE systems
You know that positive relationships with key stakeholders in CBRE & Client builds trust and you foster this through clear articulation of technical challenges, processes and systems
Customer relationships are a key focus and you will seek to develop these by listening to and understanding your customer (internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
You are accountable for all technical services including fixed, planned, preventative and reactive maintenance activities across their region
You ensure accurate information and data is available and provide narrative to monthly operational performance reports
You lead in the support, investigation and resolution of technical or system related problems
You understand the importance of the CMMS system (Maximo) and the dependance on accurate asset information as such you are responsible for the validation of asset registers, condition evaluation and life cycle planning
You will work with colleagues to develop the regional approach to the management of spare parts ensuring minimum downtime attributable to lack of spare parts
Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for the region
All works should be measured as such you are responsible for the management of self perform maintenance tasks on the contract through the CMMS system
Champion the ongoing development of the CMMS system and ensure standard consistent working practices allow for the further utilisation of functionality across the region when available.
You actively seek data for improvement and utilise the information from the CMMS system to inform business decisions and produce reports for the client.
You drive a culture of high motivation, recognition and engagement, ensuring all reports have development plans whilst actively encouraging training
Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle
You understand team development and strength areas and ensure opportunities for growth and succession planning, you coach team members using CBRE core training matrix as a guide
You provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails
You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes
You liaise closely with Operations and the support teams ensuring recruitment and retention of appropriate staff as required
Supplier Management
You are accountable for the management of all technical services provided through sub contractors and ensure service delivery and service level agreements adherence in line with CBRE standards
You performance Manage sub-contract suppliers, driving continuous improvement (utilisation etc.) and record using the appropriate in country procurement tools
You are the escalation point for the management of critical supplier non conformance
You achieve excellent supplier performance through the completion and review of supplier audits and performance, generating a strategy to ensure the client and account receive the best support at all times
You define the site / regional supplier strategy, negotiating in alignment with the contract and Account Sourcing strategy
You ensure CBRE appropriate suppliers process are being followed
Finance
You are accountable for the Technical Services annual budget planning process
The technical services annual budget is yours. You own this and ensure maintenance and repair of the services is achieved within this budget
You contribute to monthly operating budget variance reports. Manage, monitor and advise on the discretionary spending budget
You are constantly looking for improvement and utilise service provider benchmarking to achieve this
You solution the best delivery model for service provided and additional requirements / Variations
You are accountable for the management of the client spend approval process
You are accountable for the commercial process where third party works or materials are required on site. Obtain Quote > Request Spend > Issue PO Communicate on invoicing, where applicable
Accurate billing is essential to achieve this you ensure timely invoicing of service costs from third party suppliers
Project and Programs
You recognise the benefits of a strong working relationship with CBRE Projects teams and you actively develop this at every opportunity, you are accountable for sign off of technical services in refurbishments, renovations, fit-outs and new buildings
As a trusted partner you consult with Client and CBRE Projects team during the formulation of designs for new buildings and renovations
You and your teams oversee on site minor works projects
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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