Technical Lead Data Projects

1 month ago

United Kingdom Eames Consulting Full time

As the Technical Leader and Domain Architect for the Operations and Policy Servicing value stream of our Specialty Commercial Lines Insurance Company, you will play a crucial role in driving innovation, efficiency, and technical excellence within the division. You will be responsible for overseeing the technical aspects of customer services and policy administration processes, ensuring alignment with business objectives, and leveraging technology to optimize operations and enhance decision-making capabilities

The customer and policy services value stream encompasses a series of interconnected processes and activities aimed at delivering value to the customer through efficient policy management, from initial policy booking to policy renewal or cancellation. Policy Issuance, : Once the customer accepts a quote and the underwriting is complete, the policy is officially issued. This involves creating the policy document, outlining the terms and conditions, coverage details, premiums, and any exclusions or limitations.
Billing: For a global insurance company, this may include accommodating various currencies and payment methods, as well as ensuring compliance with international financial regulations.
Policy Administration and Maintenance: Throughout the life of the policy, customers may need to update their information, adjust coverage, or inquire about policy details. Efficient systems for handling these requests are crucial for maintaining customer satisfaction and ensuring policies remain up-to-date.
Claims Integration: When a customer files a claim, the company must efficiently assess the claim, validate it, and process payment or denial based on the policy terms and the specifics of the claim. Renewal and Retention: As policies approach expiration, the company should proactively engage customers to discuss renewal options. This involves reviewing the customer’s current needs, adjusting coverage if necessary, and providing incentives or discounts for loyalty where appropriate.

Provide strategic direction and technical leadership to the operations division, guiding the implementation of innovative solutions to improve efficiency and effectiveness to enable growth.
Define and maintain the technical architecture roadmap for policy administration and operational workflow systems and processes, ensuring scalability, reliability, and security. Identify opportunities to streamline operations workflows through automation, digitization, and integration of data and analytics.
Collaborate with risk management teams to ensure operations and policy administration processes comply with regulatory requirements and industry best practices.
Lead the design, development, and implementation of technical solutions to support operations workflows, including AI, workflow, task management, policy administration and document management, data analytics platforms, and decision support systems.
Stay up to date on emerging technologies, industry trends and competitor activity, providing thought leadership, insight into a vision of the possible, recommending and driving adoption of relevant advancements.
Design and architect scalable, secure, and robust systems that meet the unique requirements of specialty insurance policy lifecycle processes.
Manage and enhance software/data architecture best practices, standards, patterns, and reference architectures as part of the wider architecture team.
Drive continuous improvement initiatives and innovation to enhance customer and policy servicing processes, optimize efficiency and improve decision quality.
Engage with 3rd party suppliers including software vendors, ensuring that changes delivered are in line with standards
Collaborate with the IT infrastructure team to ensure a robust and secure IT infrastructure that supports underwriting processing activities.
Ensure the confidentiality, integrity, and availability of policy data and systems through the implementation of robust security measures and compliance with relevant regulations (e.g., data protection, security standards and privacy laws).
You will be able to distil complex information into simple and understandable language and contribute to creating product/program/project vision, roadmap, and content presentations.

Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify patterns, and make data-driven decisions.
Technology background, ideally with experience in technical development and configuration roles and/or relevant technical qualifications e.g. a degree in Computer Science, Information Technology, or related technical development or systems configuration field. Minimum of 8 years of experience in technology development and delivery, with at least 5 years focused on policy administration and related systems.
Proven experience with Guidewire Policy Centre implementations, including new implementations, upgrades, customizations, and integrations. Cloud implementations a distinct advantage.
Proven experience in designing and implementing complex technical solutions within the insurance or financial services industry, with a strong understanding of underwriting and policy management processes and systems.
Expertise in system architecture, design patterns, and software development methodologies.
A deep understanding of the insurance process and related systems, in particular AI Automation systems in submission, APIs and integration, policy administration, workflow automation, document management, low-code (e.g. PPL, Blueprint II, Delegated), Billing and Payments
Knowledge of insurance policy life cycle, processing systems, methodologies, and best practices.
Thorough knowledge of regulatory requirements and compliance standards relevant to the insurance industry, with experience implementing controls and processes to ensure compliance.
Understanding of data security, privacy, and compliance requirements.
Ideally holds Bachelor’s or Master’s degree in Computer Science, Engineering or a related field.
Industry experience and qualifications on systems and development languages
TOGAF, CISSP, PMP) preferred.

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