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Customer Service Executive
4 months ago
Description UBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences. Working hours, Salary & Benefits:
- Monday to Friday 7:30am-4:30pm
- Salary: £27,500 per annum
- Free parking on site
- Free EV chargers
- 25 days holiday + 8 bank holidays
- Holiday purchase scheme
- Free lunch everyday
- Early finish on Fridays
- Pension scheme
- Process customer orders from Sales quotations or via direct enquiries
- Set up new customer data on ERP system and creating deals on the CRM system
- Check orders processed to ensure accuracy and jobs created for the Operations team
- Booking in and confirming customer deliveries
- 1st and 2nd line phone answering
- Creating and sending quotes to customers
- Familiarity with MS office and ERP systems
- Calm under pressure, not easily stressed
- Ability to move between several tasks quickly and accurately
- Reliable – follows through on promises and decisions
- Well organised / able to prioritise own workload
- Friendly and assertive telephone manner
- Polite, patient and understanding