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IT Support Analyst

2 months ago

Edinburgh, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Helpdesk & 2nd Line Support for an initial 6 month contract with potential to extend on a rate of £191/day (Outside IR35). This role offers hybrid working.

Responsibilities:

- Detailed and consistent 1st line call logging and a good level of first-time fixes.

- Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.

Essential Skills:

- Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.

- Recent experience of providing first and second line support in a large, networked environment.

- Excellent communication skills, and a confident, customer-focussed manner.

- Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.

- Experience of supporting smartphones/tablets, laptops and remote users.

- Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.

Desirable Skills:

- Good problem solver and uses own initiative.

If you would like to hear more about this opportunity please get in touch.