Services Product Owner

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
We help people into work and make payments worth over £195bn a year to support and empower millions of people.
Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal. This includes the capability to translate a technical problem into language that all stakeholders can understand.
Demonstrable experience of analysing and interpreting complex data and/or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding.
Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA's) and Key Performance Indicators (KPI's)
You'll help keep our networks stable, secure and performing at their best. That means working with engineers, suppliers and stakeholders to resolve complex network issues quickly, prevent outages before they happen and ensure seamless connectivity across our infrastructure. You'll dive into everything from troubleshooting WAN/LAN performance and analysing network telemetry to managing configuration changes and driving service improvements.
You'll also play a big part in shaping the future of our network products, supporting new technologies like SD-WAN and cloud integrations, whilst making sure we stay ahead of security vulnerabilities and performance challenges. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £39,621.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £11,000 per year.
Holidays: You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
Flexible working including flexible hours and flex-friendly policies
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
Diverse and Inclusive Leadership at Digital Leaders Awards 2024
Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Apply: complete your application on Civil Service Jobs. Interview: a single stage interview online.