Concierge (Supported Accommodation)

4 weeks ago


London, United Kingdom The Park Tower Hotel Knightsbridge Full time

Do you have a passion for Concierge and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a Junior Concierge to join our team.
As Junior Concierge you will:
Be a key member of the Concierge and Front of House team within the hotel, reporting to the Head Concierge. You are the face of the hotel and are here to welcome and give a positive arrival and departure experience. Your key duties involve having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops and restaurants.
Respond to guest requests for special arrangements or services (e.g., Luggage Porter, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.
Discounted accommodation in over 9,000 hotels all over the world. Discounted food & drink in restaurants and bars at Marriott International hotels
Discounts for your friends and family
28 Holiday days (increasing with length of service)
Paid breaks and free meals on duty
Employee Assistance Program
Company Pension Scheme
Cycle to Work and EyeCare schemes
Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
Wellness and mental health programmes
Length of Service and monthly recognition awards and gifts
World class training and development
Unlimited career opportunities (internationally and locally)
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.
We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.



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