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Information Technology Support Analyst
2 months ago
Company Background
Britannia Global Markets is a global financial group offering banking, securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individuals.
With more than 120 years of banking tradition, the group is headquartered in the City of London and maintains offices in major financial centres around the world.
This is an exciting opportunity to join our organisation as we work through IT transformation projects. To support the business, we are recruiting a new IT Systems Analyst who will provide 1st, 2nd and 3rd line support.
Role Description
The IT Systems Analyst will be responsible for PC Desktop, Laptop and Windows Server configuration, Patch Management, Mobile Device Management, MS Application Support, Office 365 Administration and Support. This remit includes all Microsoft Windows Operating Systems, Software and other peripheral applications as well as Linux server administration.
The IT Systems Analyst will need to:
- Have a consultative approach, great communication and customer services skills
- Process driven and detail orientated
- Good presentation skills
- Able to work independently as well as part of a team
- Enjoy working in a fast-paced changing environment
Day To Day Responsibilities
- Resolve 1st, 2nd and 3rd line issues
- Escalate IT issues where required
- Responsibility to support the IT Infrastructure by minimising downtime and maintaining security
- Act as Helpdesk Point of Resolution for all IT related issues by phone, email etc
- Providing fault diagnosis and treatment to address problems
- Working with other disciplines to ensure products are installed, configured and integrated to meet user's needs
- Ensure adherence to IT Security policies
- Completing internal user moves including phones
- Ensure all logs and CMDB for equipment and users are maintained
- Providing support to the business both remotely / WFH and at their desks.
- Perform administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the Team Leader
- Ensure that a high level of service and support is provided to all stakeholders and users
Experience required
- Excellent knowledge of MS Desktop, Laptop and Mobile Device Hardware, Operating Systems and Protocols
- Structured cabling, Cat 5/6 & optical
- Patch management and SDLC
- Microsoft Windows 10, 11, Apple Mac & IOS
- Microsoft Active Directory, Security Permissions, Group Policy, ADFS, AADS
- MS Office 365, MS Windows 365, MS Teams
- Mobile Device Management – MobileIron / Intune
- MS Windows Server maintenance & management
- Virtualisation / VMware / vCenter
- Software and hardware troubleshooting
- ITIL / ITSM Practitioner
- Experience with basic scripting and automation: MS PowerShell
- Jira / Confluence / Atlassian
- 2-3 Years in Banking, Finance or Insurance companies
- Finance Apps e.g. Bloomberg,
- AWS / Azure / Entra
Location: City of London. Travel to UK datacenter when required
Employment Status: Permanent / Full time
Working Hours: Shift pattern: early shift 07:00 to 16:00 / late shift 11:00 to 20:00
Benefits: Extensive healthcare cover for employee/partner/family, Life Assurance, Pension, 25 days holiday
Start Date: ASAP
