Deskside/field Services Lead

Found in: Jooble UK C2 - 2 weeks ago

Leeds, United Kingdom Cognizant Full time

Cognizant has an exciting opportunity for an experienced and collaborative Field Services Manager to join our inclusive and thriving team. This full-time Deskside Services Manager role is based in Leeds.

As a Deskside Services Manager, you will manage field and deskside services teams spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies.

Responsibilities:

  • Serve as Deskside Services Manager ensuring continuity of delivery to meet and exceed customer expectations.
  • Be the Customer’s point of contact, accountable for compliance with customer policies.
  • Work with Service providers to ensure adherence to SLA and provide support to the Client.
  • Partner with Service desk and UX command center team.
  • Manage and lead Field service technicians for Dedicated and Dispatch sites.
  • Contribute and participate in lead account review meetings with Client leadership.

Qualifications:

  • Prior experience in a Deskside Services Manager position.
  • Years of direct work experience managing collaborative support teams in Microsoft environments.
  • Experience supporting field support/Deskside technicians.
  • Excellent troubleshooting resolution skills of computer systems, mobile devices, and other tech products.

Benefits:

  • Pursue innovative career tracks and opportunities.
  • Enhance professional development through education and training.
  • Receive skills training to keep pace with the changing workplace.
  • Enjoy competitive compensation, benefits, and wellness packages.

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