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Export Customer Service Support

4 months ago

United Kingdom Argon Medical Devices, Inc. Full time

Argon Medical is a global manufacturer of specialty medical products, headquartered in Plano, Texas. Argon offers a broad line of medical devices for Interventional Radiology, Vascular Surgery, Interventional Cardiology and Oncology. Argon’s brand is recognized for best-in-class products that improve patient outcomes via percutaneous, image-guided procedures. Our values describe what we believe in and how we operate. These values are our moral compass which guide our decisions and define the deeply held beliefs and principles of our organizational culture. Argon Medical is a family of individuals united by a mission and culture which continue to grow stronger every day.

What you will do:

We are looking for an Export Customer Service Support to provide exceptional customer service experience for our customers & partners within EMEA. The role is based in the East Midlands area of the UK (Burton upon Trent near Derby). The main responsibility of the role will be to provide customer service to the EMEA region with a focus on our export partners and customers, covering and supporting over 50 countries within the region.

  • Work with established partners along with new partners providing sales support and customer service on our portfolio of Interventional medical devices.
  • Handling and recording of distribution orders and organizing international shipments including issuing the import/export documentation.
  • Deliver exceptional customer service.
  • Manage international shipments and ensures compliance of import/export documentation.

Skills for Success:

  • 3-5 years relevant experience and education in a related background is desirable; fluency in English (native speaker), and knowledge of other languages is an advantage.
  • Must be self-motivated.
  • Excellent communication skills, service minded and detail-oriented.
  • Experience with Medical Devices or similar industry.
  • Must be extremely organized.
  • Expert knowledge and experience with MS Office and experience with QAD preferred
  • Export experience is required and experience with Medical Devices or similar industry.
  • Occasionally working from home is possible.
  • Office location: Burton on Trent near Derby