Senior Manager, Data Management
3 weeks ago
That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Consumer Deposits team is integral to our growth.
This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. In a nutshell, the mission of a Senior Manager, Consumer Deposits .You’ll engage extensively with multiple stakeholders across the bank to help achieve key metrics on customer engagement, retention and increase share of wallet.
Drive the Bank’s engagement strategy with savings customers: the growth of the Bank’s deposits base, including collaborating with senior stakeholders to develop, track, and analyse performance
Defining, owning and delivery of marketing strategy to customers, including building an annual communication plan, reporting on results, and identifying learnings and improvements for future activity
Champion voice of the customer - collecting customer feedback via surveys, focus groups and third-party channels, ongoing reviews, delivery of enhancements to current approach and monthly reporting to the business.
Ownership and delivery of changes to marketing and service communications across multiple channels (website, emails, app, etc.)
Structure deposit-related presentation materials for senior stakeholder committees
Building strong relationships with Operations, Marketing, and Compliance teams to ensure new and existing products, communications and other activities remain relevant for new and existing customers
Relationship management skills along string existing relationships in the UK savings industry
~ Excellent analytical skills to create and analyse customer data
~ Commitment for regulatory and compliance frameworks
~ Organisational and stakeholder management skills to be able to deal with multiple priorities and various stakeholders
~ 25 days holiday
~ Subsidised Private Medical Insurance with Bupa
~ Enhanced maternity and paternity leave
~ Wellbeing and social events
~ In-house Barista Bar in London office
~ Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
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