Site Support Engineer
1 month ago
Site Support Engineer
Full Time Contract Inside IR35
Security Clearance required
We are looking for a Site Support Engineer to work on site 5 days a week, Monday through to Friday, with scope for out of hours support, You will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. Awareness of Military Contract, amendments where necessary.
Maintenance of technical accreditation for the support of all hardware and software covered under the Military contract.
Be prepared to travel to other customer sites as required.
Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls. Provide 1st line support for installed third party hardware and raise support calls where applicable. Attend service management calls and report on asset status.
Manage own and central asset registers.
Manage own workload and support that of other team members.
Provide remote support for deployed assets as required.
Provide technical support activities as part of service delivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable).
Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Key Performance Indicators
Coaching, training, and mentoring other team members.
All aspects of Performance Management process completed.
Recognize where risk exists and communicate that risk to the appropriate channels, with a proposal to address the problem.
If this role is of interest to you, and you have an active security clearance - please apply now
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