Senior Business System Analyst

2 weeks ago

London, United Kingdom Optimizely Full time

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Join us and become part of a company that's empowering people to unlock their digital potential
The Sales Operations department at Optimizely is responsible for ensuring that executive management has the visibility they need into the business, that the field has the right resources, and that the sales and services organizations have the process/tools to work smoothly and effectively. The Senior Business Analyst's job is to work with stakeholders to find out, analyze, specify, and verify business requirements that meet business needs. They must be able to work with a varied stakeholder group from different functions of the business to identify areas of disagreement and agree on a future state that allows the company to grow. The Senior Business Analyst will have many roles on their projects and are in charge of everything from requirements gathering, system configuration, testing, training, and post deployment support. You will work with Salesforce Administrators to design, develop, and deploy solutions while learning and expanding your skill set. Gather requirements and help administer for Salesforce tool including integrations, processes, and operations. Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
• Participate in Salesforce-related projects, such as system enhancements, migrations, or integrations. This includes defining project scope, requirements gathering, coordinating with stakeholders, and ensuring successful project delivery
• Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Stay updated on Salesforce best practices, new features, and industry trends to recommend and implement improvements to the Salesforce instance.
• Create and customize reports and dashboards to provide insights into sales performance, pipeline management, and other key metrics.
• Create and maintain documentation in partnership with cross-departmental teams related to Salesforce administration, process and operations
• Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
• Understand the data flows between systems
Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
• Project management experience including soliciting, gathering, and analyzing user input and requirements; and collaborating with business stakeholders
• Approximately 3+ years of experience in Sales Operations, Revenue Operations, or Central IT.
• Salesforce Admin Certification
• Possess strong and effective planning, execution, communications, build documentation and multi-tasking skills.
• Coordinating Project Activities
Delivering High Quality Work
Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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