Manager-Account Manager

7 days ago

Bristol, United Kingdom Coda Full time

We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.

We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.

We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, , , and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.

Giftcloud is looking for an Account Manager to join our growing team. As an Account Manager you will be primarily responsible for managing mid and top tier clients on a day-to-day basis. The role will include managing and executing client campaigns, liaising with clients on campaign performance and identifying opportunities to increase revenue through upsell.

Account Management
Manage and nurture strong trust-based relationships with mid and large tier brands, affiliates networks and agencies, serving as the main point of contact for your clients and conducting regular reviews and check-ins.
Help clients plan, launch and optimise campaigns, providing guidance on best practices, industry trends. Collaborate with internal teams to deliver seamless execution to ensure deadlines and quality standards are met.
Drive revenue growth through consultative selling and strategic planning.
Represent the client’s voice internally to help shape product development and service enhancements. Coordinate with support or technical teams when needed.
Coordinate with support or technical teams when needed.
Track and report on campaign performance against KPIs. Identify areas for improvement and growth opportunities. Present data-driven insights and recommendations.
Deliver regular reports and updates on growth and effectiveness of campaign management.
Utilise Google analytics, internal data and market insight to deliver regular business reviews for your clients, preparing insights from data to drive future performance/revenue
Act as a role model for the junior members of the team, assisting with training and deputising for Senior Account Managers when required.
A proven track record of growing client accounts
Ability to manipulate large amounts of raw data and draw meaningful conclusions
Proficient user of MS Office and/or G Suite

Competitive salary and benefits package
Workplace pension
Opportunities for professional growth and career advancement
Flexible working arrangements, including remote work options

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