Service Manager

4 days ago

Surrey, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

A day in this role looks like….

As a Service Manager at Hestia, you will play a crucial role in our Croydon Mental Health . Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Create and lead a high-performing team to achieve individual and service outcomes​
  • Maintain up to date knowledge of and ensure that your service adheres to the relevant legislation and policy including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, housing related support, Mental Health services and Hestia policies and procedures.​
  • Ability to communicate skills needed to develop effective relationships with teams, individuals, their service users​
  • Create and maintain positive and effective relationships within and beyond the organisation​
  • Ensuring that the service and all members of the team understand and have a strong focus on Hestia's safeguarding procedures and legislations​
  • Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation and good practice​
  • Deliver co-produced services that is outcome based and person-centred​
  • Support others to challenge discrimination and exclusion in ways that are likely to achieve change.​
  • Deliver services that are safe, complying with all relevant health and safety policies and legislation​
  • Ensure a commitment to personal development by continually improving learner's own knowledge and practice and that of the team through, self-reflection, supervision and performance management.​
  • Manage and show accountability for service resources through recruitment, retention and induction; budgetary control; disciplinary and grievance processes, arrears and voids management and service performance data​
  • Use strategies and tools to build self-resilience, maintain wellbeing whilst deliver to workload requirements.​
  • To ensure that the organisation's strategies are met and policies, procedures and values are adhered to in all matters of service delivery​

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Ability to lead and motivate a team based across various premises to achieve service outcomes​
  • Demonstrable experience of managing accommodation based support services for clients who have complex and challenging mental health issues.​
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and auditing service users' support and safety assessment plans.​
  • Excellent knowledge of Health and Safety legislation and how to implement policy in practice.​
  • Manage all elements of service performance related to the contract requirements including analysis of KPIs, outcomes and user experience measures​
  • Lead on the development and implementation the service's annual Business Plans.​
  • Ability to communicate confidently and effectively to a wide range of audiences​
  • Numerate and literate with the ability to interrogate budgets, data and produce reports​
  • Able to confidently use a range of IT packages including MS Office and databases​
  • Good understanding of housing management and the ability to manage arrears, voids, health and safety and property standards​
  • Lead in planning, negotiating and managing the budgets​
  • An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users​
  • Experience of recruitment, induction, supervision, appraisal, training, disciplinary action and grievance issues​

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

  • Service Manager

    3 months ago

    Surrey, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    A fantastic charity providing services to unpaid carers are looking for a Service Manager, based in Surrey.Location: Leatherhead in Surrey, with some working from home and within the community across SurreySalary: Circa £28,000 As Service Manager, you will take the lead in the management of the charity’s care workers.Key responsibilities...

  • Service Manager

    3 months ago

    Surrey, United Kingdom Harris Hill Full time

    A fantastic charity providing services to unpaid carers are looking for a Service Manager, based in Surrey.Location: Leatherhead in Surrey, with some working from home and within the community across SurreySalary: Circa £28,000 As Service Manager, you will take the lead in the management of the charity’s care workers.Key responsibilities include:...

  • Helpdesk/Service IT Manager

    2 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time €40,000

    IT Service Manager (Permanent) Location: Hybrid (2 days per week onsite in Surrey) Salary: £40,000, with excellent benefits Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client's team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Culinary Services Manager

    2 weeks ago

    Surrey, United Kingdom Everyman Media Group Full time

    Culinary Services Manager Wanted!We are looking for a skilled and experienced Culinary Services Manager to join our team at Everyman Esher.As Culinary Services Manager, you will be responsible for the overall management of the kitchen, including menu planning, food preparation, and inventory management.This is a fantastic opportunity to work with a...

  • Senior Service Manager

    3 days ago

    Surrey, South East England, United Kingdom Harris Hill Full time

    A fantastic charity providing services to unpaid carers are looking for a Senior Service Manager, based in Surrey. Location: Leatherhead in Surrey, with some working from home and within the community across SurreySalary: Circa £32,000As Senior Service Manager, you will direct the strategic requirement, operational care standard and continuous improvement...

  • Electrical Services Manager

    1 week ago

    Surrey, United Kingdom Eden Brown Full time

    Great opportunity for an Electrical & Lifts services manager within this specialist housing provider They are a groundbreaking, innovative housing partnership working as a not for profit organisation in London with an ambitious objectives for making the area a great place to live. Formed in just after the turn of the millennium as an Arms Length...

  • Electrical Services Manager

    3 weeks ago

    Surrey, United Kingdom Eden Brown Full time

    Great opportunity for an Electrical & Lifts services manager within this specialist housing providerThey are a groundbreaking, innovative housing partnership working as a not for profit organisation in London with an ambitious objectives for making the area a great place to live. Formed in just after the turn of the millennium as an Arms Length Management...

  • Service Delivery Manager

    2 weeks ago

    Surrey, United Kingdom EMCOR UK Full time

    About the RoleThis exciting opportunity as a Facilities Co-ordinator involves supporting the Facilities Manager in managing service deliverables and ensuring compliance with client agreements.Main Tasks:Managing day-to-day operations of all soft services.Providing administrative support to maintain efficient workflow.Collaborating with the Facilities Manager...

  • Bar Service Manager

    1 week ago

    Surrey, United Kingdom Collins King & Associates Limited Full time

    About UsCollins King & Associates Limited is a renowned hospitality group based in Surrey, seeking an exceptional Bar Service Manager to spearhead their bar operations and deliver an unparalleled experience to patrons. Our esteemed gastro pub boasts a warm, welcoming atmosphere, complemented by an extensive selection of craft beers, ciders, fine wines, and...

  • IT Service Delivery Manager

    1 week ago

    Surrey, United Kingdom Opus Business Systems LtdT.A Telecom Full time

    About Opus Business Systems Ltd/T.A TelecomWe are a specialist in delivering contact centre, business telecoms, managed IT, business mobile, IoT, and managed print consultancy for over 1,000 large SME, mid-market, enterprise, and public sector organisations across the UK.We are seeking an experienced IT Service Delivery Manager to join our team. The...

  • Customer Service Manager

    3 weeks ago

    Surrey, United Kingdom Tattenham Corner Full time

    Role OverviewWe are looking for a highly motivated and experienced Customer Service Manager to join our team at Tattenham Corner, a stylish food-focused pub in the heart of Surrey.

  • Residential Services Manager

    2 weeks ago

    Surrey, United Kingdom Clarion Housing Group Limited Full time

    Job Description: We are looking for a Visiting Scheme Manager to join our team in Chertsey and Weybridge. As a key member of our residential services team, you will be responsible for managing our properties at Burley Orchard and Elizabeth Court, ensuring that residents receive high-quality support and care.">Responsibilities:">Manage the day-to-day...

  • Deputy Service manager

    4 weeks ago

    Surrey, United Kingdom TPP Recruitment Full time

    Would you like to work in an environment that supports growth and professional development?Do you have experience managing support teams in healthcare or social services?Would you like to make a meaningful impact in the lives of individuals with complex needs? We are working with a well-established UK charity that specialises in providing support for...

  • Deputy Service manager

    1 week ago

    Surrey, United Kingdom TPP Recruitment Full time

    Would you like to work in an environment that supports growth and professional development?If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Do you have experience managing support teams in healthcare or social services?Would you like to make a meaningful impact in the lives of individuals...

  • Information Technology Services Manager

    2 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    IT Service Manager (Permanent) Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefits Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Information Technology Services Manager

    2 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time €40,000

    IT Service Manager (Permanent) Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefits Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Information Technology Services Manager

    3 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    IT Service Manager (Permanent)Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefitsAre you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Information Technology Services Manager

    3 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    IT Service Manager (Permanent)Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefitsAre you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Information Technology Services Manager

    2 weeks ago

    Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    IT Service Manager (Permanent)Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefitsAre you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...

  • Culinary Services Manager

    1 week ago

    Surrey, United Kingdom Anchor Hanover Group Full time

    **Job Description:** We are seeking an accomplished Head of Culinary Operations to join our catering team at Anchor Hanover Group. In this key role, you will be responsible for overseeing all aspects of catering, including menu planning, food preparation, presentation, and delivery. Your expertise will extend to leading and managing a team of chefs and...