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Retail Assistant

4 months ago

Gosport Hampshire, United Kingdom Utilita Energy Full time

Title : Energy Expert (Part-Time) Department : Sales
Hours : Monday – Saturday, shift rotation basis

We are looking for part-time people to join us in our Gosport Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

We offer both a 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. Our Energy Hubs are located on the high streets, to service customers in the community.
use our in-house CRM system to allocate customer correspondence to the correct account;
liaise with internal departments to investigate and resolve customer queries regarding bills, complaints, technical meter enquiries, booking engineer meter installations;
work to sales and services targets;
work closely with local charities and organisations to help fundraise and deliver on vital services, whilst promoting our own charitable foundation ‘Utilita Giving’

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

Utilita Bonus Scheme, made up of personal and company elements.
~ Career progression, 32% of our vacancies in 2022 were filled internally.
~ Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
~25 days annual leave plus bank holidays.
~ The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff arenas and our latest venue the Utilita Bowl in Southampton.
~ Discounted employee energy tariffs.
~ Exclusive access to discounted offers for home Sky TV and broadband packages.
~ Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
~ A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
~ Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.


Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021. We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.