Information Technology Support Specialist

1 week ago

Liverpool, United Kingdom SISL Global Full time

Duration: 6 MONTHS Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a pluson.

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    About the Role The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end‑users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities Provide second‑level technical support for...

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support...

  • Information Technology Support Specialist

    2 weeks ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support...

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support...

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical...

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical...

  • Information Technology Support Specialist

    1 week ago

    Liverpool, United Kingdom SISL Global Full time

    Duration: 6 MONTHS Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical...

  • Lab IT Systems Support Specialist

    2 weeks ago

    Liverpool, United Kingdom Information Technology Full time

    A leading global pharmaceutical company in Liverpool is seeking an IT & Lab Systems Support Analyst. This role involves ensuring the stability and compliance of laboratory IT systems while supporting a team in a regulated GMP environment. Candidates should have at least 2 years of IT support experience and strong technical skills in Windows and ServiceNow....

  • Information Technology Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom SISL Global Full time £20,000 - £60,000 per year

    Duration: 6 MONTHSJob Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide second-level technical support...

  • Systems Analyst

    2 weeks ago

    Liverpool, United Kingdom Information Technology Full time

    We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and biotechnology company. This is a unique opportunity to work at the intersection of IT and cutting-edge laboratory science...