Junior help desk support technician
3 days ago
We’re on the lookout for a Salesforce Support Analyst to join the believe housing team on a permanent basis.
We're committed to supporting everyone here at believe housing and being an inclusive organisation
.
Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possibl
We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manag
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, you will be required to be onsite some days every week with some offsite work and would need to be North East based in th
The Salesforce Support Analyst will be responsible for the delivery, support, and development of believe housing’s Salesforce platform. Providing support to the ICT team in terms of service delivery, development, policy advice and formulation. You will act as an expert in the functionality of believe housing’s Salesforce platform ensuring that users have a positive experience with Salesforce by providing timely and effective support to address their technical issues and help them make the most of the pl
Have Salesforce Administrator Certification and proven experience of Salesforce Admin
~ istration Be responsible for the support and development of the believe housing’s Salesforce Platform in line with the ICT Strategy, including working with managers/ users/ third parties to analyse working practices and develop innovative and achievable
~ Use your own initiative, deliver product support to business users, investigating and resolving Salesforce errors, data discrepancies, system problems and queries where you will be regularly required to make a variety of complex
~ Support the Business Applications Manager to develop and implement strategic and operational strategie
~ Assist the Business Applications Manager in ensuring the necessary procedures and policies are in place, and followed, to support users throughout believe housing in developing and implementing the Salesfo
~ Lead and manage various projects which support the busine
~ Act as Systems Champion, promoting and supporting the proactive use of ICT across the business to improve the staff/ customer experience and encourage users to take a more active
role in ICT use.
Our people are our greatest asset which is why we value you, encourage you, look after you
, As well as a competitive salary of £43,074 - £44,420 some of our top benefits a
From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's rea
We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not he
on Sunday 4 January 2026 All applicants mu
~ st go through our website. erview date to be confirmed Believe housing do n
ot offer UK visa sponsorship
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