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Service Charge Analyst

4 months ago

Tunstall Staffordshire, United Kingdom Southern Housing Full time

We are currently seeking an experienced Service Charge Analyst to join our Service Charge team.

As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.

This is a hybrid working role with an expectation of at least three days within one of our offices (Tuesday, Wednesday, Thursday)

We current have 2x positions for our Sittingbourne Office

Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases

* Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.

* Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.

* Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes

* Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.

* Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges

Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice

* Experience of working with councillors, the wider community, and other external partners

* Excellent financial and numerical skills

Sunday 26th May 2024 at 23:59

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Pension

* Life assurance

* Healthcare cash plan

* Eyecare & dental

* Birthday leave

* Retailers discounts

* Cycle to work

* Buy & sell annual leave

* Season ticket loan

* In-house academy & career development

* Flexible working

Inclusion and Diversity
Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.