Operations Analyst

4 weeks ago


Hendon Tyne and Wear, United Kingdom Matchtech Full time

Operations Analyst (24/7 Shift Pattern) Hendon - Shift Work
Security Cleared and NPPV3 advantageous
£Initial 6-Month Contract

Our client, a key player in the public sector, is currently seeking a Security Cleared Junior Ops Support professional for an initial 6 month contract position. Duties that they will be required to carry out on shift are as follows:
Monitoring of PNC service and responding to service impacting alerts,
Monitoring of Service Now queue and processing of INC’s and Password requests to customers
Running of weekly and monthly batch work for Forces and Law Agencies, Processing of ad hoc Batch work
Monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.
Liaising with Incident Management, Service Desk, and technical teams

Understanding and / or experience of ITIL Service Management
Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

An understanding of Microsoft Suite, any previous customer service experience

Any previous monitoring experience


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