Account Manager/Executives

Overview We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.

Contract type: Permanent
Hours of work: Monday to Friday, 37.Place of work: hybrid (home and Oxford office)

You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.

Stakeholder management & Relationship building:
# maintaining detailed project documentation


supporting the AM in the delivery of the project strategy
# monitoring activity data to review growth


Reporting & Analysis:
# working with the Marketing team to ensure surveys go out to all key users
# collating and interpreting survey results
# Problem solving & risk mitigation:
# supporting the AM in their problem-solving activities
# monitoring projects and sharing any trends or concerns to mitigate risk


Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
Good working knowledge of Excel
Excellent communication and relationship building skills

Behaviours that will help you succeed in this role
results-driven, self-motivated, flexible, and resilient

seeking out advice from best-placed people to help shape solutions
approaching projects, challenges, and people with a positive, can-do attitude.


We value our team, and this is reflected in our benefits package, which includes:
~25 days annual leave + bank holidays
~ Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
~5% Pension Contribution (employer and employee)
~ Private Medical Insurance
~ Free eye test
~ Free flu vaccination
~ Cycle to work scheme
~ Electric vehicle salary sacrifice scheme
~ Employee Assistance Programme
~Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
~ Incentive scheme – rewarding commercial and non-commercial success


We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of the Teladoc Health Group.

Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network , and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.


We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.

Our company values are embedded within our behaviour and approach to work, colleagues and client partners:
Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.
Accountability : Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.
Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.
Equality and Diversity

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.