Managed Services Engagement Manager

1 week ago

United Kingdom Cognizant Full time

The Workday Reporting Manager is a “go to” practice leader that provides expert guidance, advice, and development support to the Consulting management team and their subsequent team members. This individual will assist the sales team with sales activities such as orals, estimations, and Statements of Work (SOW’s). This person works closely with Engagement Managers, Project Managers, Managing Consultants, and leads, and acts as a liaison between the Consulting team and executive management. This person will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.
Project Oversight:
Oversight responsibility for projects across the practice.
Oversee and assist Engagement Managers and team members when needed to identify project needs, reduce risk and develop solutions and strategies
Ability to act as a Reporting Lead on Workday implementations
Ability to jump in and support projects with little to no guidance.
Sales Support
~ Support the RFP response and pursuit process for Consulting work.

Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday applications.
Lead and manage a team of consultants to ensure they are adhering to the activities, processes and procedures outlined in Workday our internally developed methodology.
Ability to establish immediate credibility with clients and within the company; Ability to build trust-based relationship and identify and foster business development opportunities.
Analyze team skills and provide for cross training to maintain teams’ ability to staff projects appropriately.
Advise management team on team members’ level of expertise and availability.
Performance Management
Establish direct reports’ goals and objectives during the bi-annual review process.
Direct the collection of performance feedback from customer and engagement/project manager on a quarterly basis or upon completion
of project for your entire team.
Direct the collection of all internal contributions for team members assuring data is received by HR on a quarterly basis.
Drive bi-annual performance review process for the Consulting team.
Review SOWs for language and accuracy.
Monitor the sales pipeline to ensure accurate capacity planning for the team along with assigning resources to projects.
Meet with team members bi-annually to provide performance and client satisfaction feedback.
Possess 3-5 years of Workday Consulting implementation experience, including required Workday certification(s).
Bachelor’s degree or equivalent experience.
Proven experience leading a virtual team.
Outreach programs that support communities and tap into your volunteer spirit
Learning opportunities to help current needs and advancement
Own It: We own the outcomes for our company, colleagues, and community.

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