Customer Experience Advisor
Found in: Jooble UK C2 - 2 weeks ago
Customer Experience Consultant -
German Speaking
28 basic + £1k bonus
40 paid hours per week typically between the hours of 8am and
5pm Monday to Friday
We are a financial services company, specialising in Accident Insurance Plans. during which time we have worked with many leading financial services and retail companies.We are regulated by the Financial Conduct Authority (FCA) in the UK.
We provide multi-channel (phone, email, letter, fax) and multilingual (English, German, Spanish) customer service support from our Ringwood contact centre. This means that we handle communications from customers in regards to policy enquiries, cancelling policies, updating customer details (address, payment methods), initial claim enquiries and general policy or customer enquiries.
We aim to provide an exceptional customer experience to all customers and we continually measure customer satisfaction in the contact centre to make sure we deliver this
Ability to respond to customer queries and complaints via email or letter in both English and German
Ability to communicate and empathise and a real willingness to help.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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