Change Management Consultant

2 weeks ago

London, United Kingdom Indigo Slate Full time

CHANGE MANAGEMENT CONSULTANT

We are looking for a Change Management Consultant with a strong background in identifying and coordinating the stakeholders among project, products, and other strategic initiatives across an enterprise.

We are looking for leaders who can drive results and act as the bridge between business needs and technology capabilities, to improve customer experiences and realize innovations.

RESPONSIBILITIES:

As a Change Management Consultant , you will contribute to Zensar’s success by leading cross-departmental engagements at our clients where you are developing and driving execution of strategies designed to improve customer experience, product innovation, and how enterprise organizations undergo digital transformation. As a successful Change Management Consultant, you will:

• Create and implement change management strategies and plans

• Complete change management assessments

• Create and drive change roadmaps

• Develop organizational champions

• Assess change readiness

• Lead training efforts

• Develop detailed project artifacts

• Understand the big picture while mastering the details

• Drive faster adoption and minimize resistance

• Increase benefit realization and achieve results and outcomes

• Report and escalate to management as needed, track and report issues

• Manage the relationship with the client and all stakeholders

• Provide support and coaching to help through transitions

• Collect and analyze data through interview, observation, focus groups, needs assessment surveys and informal discussion to understand an organization’s culture, success factors, and barriers.

• Define and build a plan to address anticipated resistance and identify development opportunities for change sponsors.

• Build strategies to support adoption of the changes required by a project

• Facilitate and manage conflict as it arises

• Incorporate feedback from management

• Implement and manage the WhatFix Digital Adoption Platform to optimize user engagement, adoption, and productivity across various software applications.

REQUIRED EXPERIENCE AND QUALIFICATIONS

We are looking for individuals with the following qualifications, skills, and experiences:

• 5+ years of relevant Change Management experience.

• Has Prosci or equivalent certification

• Proficiency in Digital Adoption Platforms , specifically WhatFix , including administration, content creation, and analytics.

• Technical aptitude for integrating WhatFix with other software systems, customizing configurations, and troubleshooting technical issues.

• Creativity and attention to detail in designing interactive content and user experiences within the WhatFix platform.

• Analytical mindset for interpreting data insights, identifying optimization opportunities, and measuring the impact of WhatFix implementations.

• Experience creating, communicating, and driving project vision /scope documentation, work back schedules, managing project budgets, and guiding project deliverable reviews

• Adept at leading delivery-focused discussions , brainstorms, and working sessions

• Comfortable with requirement-gathering and producing connected business process flows and documentation

• Experience working with enterprise clients as a member of a consulting team

• Demonstrated ability to reach goals in a highly innovative and fast paced environment

• Good communication skills (consultative)

• Resourceful, start-up experience (able to handle ambiguity)

• Highly collaborative (asks good questions)

• Enjoys fast-paced work and challenges

• Balances ownership with shared responsibility

• Mitigates risks with clear, transparent communications

What's in it for you?

Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the business. We offer competitive compensation and full benefits.

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