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Customer Complaints Handler

1 month ago

Trafford Greater Manchester, United Kingdom NUlinQ Ltd Full time €24,000

Title: Residential Conveyancing Case Handler
Salary: £24,000 + Bonuses

One of our clients is looking for a residential conveyancing case handler to join their team. They are one of the leading law firms in the UK and operate with a modern flexible approach. This is a fun vibrant office, and the position is accompanied by a lot of perks and benefits. This would best suit someone with 12 months experience in a similar role who is looking for a move to a company to stay long term.

Deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance.
- Communicate with clients and third parties on all elements of the conveyancing transaction.
- Help with the client journey, managing every aspect of client interaction always ensuring best possible service.
- Eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly.
- Prepare the completion packs for the accounts department, to include completion statements and invoices.
- Comply with all company policies and procedures ensuring breaches do not occur, should a breach occur, help to rectify.
- At least 12 months experience in a similar role running a small case load of straightforward conveyancing transactions.
- Strong administrative skills gained in an office environment.
- Good telephone manner.
- Conversant in Microsoft Office

20 days holiday with annual 1 day increment up to 25 days plus bank holidays
- Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each year
- Death in service cover
- Employee Assistance Programme & Counselling Service
- Contributory Pension
- Nursery Fees (salary sacrifice)
- Cycle to work (salary sacrifice)
- Company cars (salary sacrifice)
- Technology (salary sacrifice)
- Gym memberships (salary sacrifice)
- Free conveyancing for staff and discounts for friends and family
- Discount club offering great deals on holidays, insurance, retail, gadgets etc.
- Free eye tests
- Hybrid working

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