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Administration Specialist
2 months ago
Specialist (m/f/d) in the field of telecommunications with a focus on softphone and unified communications
Specialist (m/f/d) in the field of telecommunications with a focus on softphone and unified communications
With over 450 employees, the Office for Information Processing provides the central IT service for the city administration of Cologne.
Make Cologne more digital
carry out the administration and operation of the municipal telecommunications network including TC application servers for the main area of softphone and unified communications
are responsible for the rollout and operation of softphone installations in the administration
help with the maintenance, further development and optimization of softphone client installations, distribution, maintenance and troubleshooting
analyze complex faults in the telecommunications environment with a focus on the softphone end device type in conjunction with unified communication
handle ticket and problem processing for faults within the TC infrastructure and unified communications infrastructure (softphone Voice-over-IP, TC application server)
carry out the commissioning, management and quality assurance of external support services for complex network faults in the telecommunications environment, fault analyses, fault processing and change services
plan and expand the overall telecommunications infrastructure used (systems, application servers, traditional telecommunications systems and IP-supported telecommunications)
are involved in the project management of the deployed TC unified communications server systems and applications and the subordinate TC infrastructure
have responsibility as release coordinator for TC servers and applications as well as associated clients
maintain CI data and update documentation
have successfully completed a relevant (technical) university degree in a subject area relevant to the task (e.g. computer science or business informatics)
have digital competence and experience in the administration and operation of a complex telecommunications network as well as the telecommunications application server (focus on Unify softphone clients including unified communications, server and involved network)
have knowledge of the planning, implementation, project management and operation of medium-sized and larger telecommunications systems
can contribute to the management, coordination and quality assurance of external service providers
are familiar with the relevant standards and protocols of network technology and telecommunications (e.g. have gender competence and a commitment to diversity
Due to the high level of specialization, extensive induction and training as well as regular professional development are essential.
A future-proof and permanent employment relationship with all the benefits of the public sector with regular weekly working hours of 39 hours for employees or 41 hours for civil servants. Part-time and full-time employment is possible.
38 euros (experience level 1) and 5,975.Your professional experience will be taken into account when assigning you to the experience level within the pay group, insofar as this is possible under collective bargaining law.
An attractive company pension and regular pay rises
an annual performance-related payment in addition to the collectively agreed annual special payment
Internal career and promotion opportunities
Flexible working hours, opportunities for home office and mobile working, healthy work-life balance
Various training courses and 30 days annual leave
A modern, air-conditioned office building with upmarket facilities in a central location
If you have any questions about the procedure, our benefits or the online application, please contact Ms. The City of Cologne actively promotes gender equality and diversity for all people in the administration.
We therefore welcome applications from people of color, people of all nationalities, religions and world views, sexual orientations and gender identities, all age groups and people with disabilities. We also welcome applications from people with a family history of migration, especially refugees.
The City of Cologne has been awarded the TOTAL E-QUALITY - Commitment to Equal Opportunities for Women and Men award as well as the additional DIVERSITY award and the audit berufundfamilie - Compatibility of Work and Family certificate.
In the STEM (science, technology, engineering and mathematics) professions, women are expressly encouraged to apply.
We offer flexible working hours and forms of work, which can also be combined with mobile working. As a public employer, the City of Cologne supports the goal of integrating disabled, severely disabled and equivalent people into working life with its inclusion agreement.
