Analysis and Insights Manager

Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Since we took over on the East Coast mainline, we've been changing the face of rail travel. LNER is looking for a data-driven, commercially minded analyst to lead the insight and research foundation of our Fares Reform Programme, one of the Secretary of State's top five deliverables and a key strategic priority for LNER. This high-impact role will shape how we simplify fares, deliver fairer prices for customers, and drive incremental revenue to support LNER's long-term commercial goals.

Reporting to the Revenue Optimisation Analysis and Insights Lead, you'll own the programme's analytical agenda, transforming complex datasets into clear, actionable insights. With your excellent communication skills, you will influence and empower senior internal and external stakeholders, guiding decision-making across LNER and the wider rail industry aligned with the Programme's vision. You'll also scope and oversee research activity, ensuring all proposals are data-led, customer-focused, and commercially robust.

Alongside this, you'll help build and strengthen LNER's analytical framework within the Revenue Optimisation & Strategy team, developing dashboards, reports, and data processes that support a test-and-learn culture and deliver measurable revenue growth.

Lead the analysis for LNER's Fares Reform Programme, assessing commercial, customer, and operational impacts of proposals.
Build and maintain data models to simulate project outcomes, ensuring initiatives deliver a robust return on investment.
Support business case development for commercial projects, providing credible insights that drive revenue growth and customer benefits.
Act as the data expert during approval boards and stakeholder meetings, clearly communicating analytical findings and influencing decisions.
Scope and lead data analytics requirements for projects, including dashboards, processes, and externally commissioned research.
Manage commercial datasets (e.g., LENNON, RARS) using ETL and visualization tools (Alteryx, AWS Glue, Tableau) to deliver actionable insights.
Ensure data quality, accuracy, and statistical robustness in all analyses.
Conduct regular programme reviews, reporting on commercial performance, customer satisfaction, and revenue impact.
Support the Revenue Optimisation & Strategy team in developing dashboards, monitoring strategy initiatives, and fostering a data-driven, test-and-learn culture.

Analytical and Commercial Expertise: Highly numerate with proven analytical skills, able to leverage complex data to drive commercial decisions and strategic direction.
Data and Technology Skills: Alteryx, AWS Glue, Azure Data Factory, Tableau, Power BI) to transform large datasets into actionable insights and clear storytelling. Experience with SQL or Python is desirable.
Project & Organisational Skills: Strong attention to detail, able to prioritise and manage competing workloads, and work effectively across multiple projects in a fast-paced environment.
Commercial & Sector Knowledge: Experience working with commercial data within the rail or travel sector, ideally with understanding of customer behaviours, travel patterns, revenue management, or ticketing systems.
Personal Drive: Self-motivated, agile, and adaptable, with a strong desire to learn, solve problems, and deliver results efficiently and effectively.
Strong Microsoft Office skills (Excel, PowerPoint, Word, Outlook) and an ability to apply technology to improve processes and insights.

Free travel on LNER + 75% off other companies' tickets (for you & dependents)
~ Discounted international train tickets (after one year's service)
~50% discount on LNER tickets for friends & family
~ Generous pension scheme
~ Annual cycle to work schemes
~ Discount, savings and cashback scheme from top retailers
~ Health & wellbeing schemes and discounts
~ Host of training opportunities to help further your career
~ To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Disclosure and Barring Service (DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. Further information on how we collect and use this data is available on our privacy notice.

Medical screening
We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.