Hybrid Account Manager

has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.Continuous professional growth and leadership opportunities.
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The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilisation.
Participate in business unit-specific major initiative campaigns.
Prepare and deliver management reports according to customer requirements.
Create, track, and update activities in the CRM system.
Act as a central point of contact between customers, outside sales, and internal departments.
Provide excellent customer service and support, including creating pricing quotes and managing renewals.
Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management.
Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions.
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate
Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
Ability to excel in a team selling environment - Intermediate
Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate
Completed Bachelor’s Degree or relevant work experience required
~2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
~ Ability to travel to SHI, Partner, and Customer Events
~ Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
~2-4 years of experience in a Customer Success role preferred

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status