Industrial Services Operations Manager

2 days ago


Longtown Cumbria, United Kingdom Lely Atlantic Ltd. (UK & IRL) Full time

Ser vice Delivery & Support
Coordinate and manage after-sales services, including organisational support
Act as the first point of contact for customer service requests, ensuring quick resolutions where required.
Work with the service & management teams to provide farmers with advisory services and product use guidance.
Oversee and action scheduling of field visits, training programs, and activities.
Support Parts & Inventory operations
Support Project operations
Monitor and document service activities to ensure service-level agreements (SLAs) are met.
Collect customer feedback and identify common challenges to inform product and service improvements.
Implement and track service procedures to ensure consistency and quality.
Maintain accurate service and operational records, including service reports, warranties, and follow-up logs.
Ensure compliance with regulations, safety standards, and company policies.
National Diploma or bachelor’s degree in agriculture, agribusiness, or related preferred but not essential
~2–5 years’ experience in service operations customer support
~ Ability to coordinate multiple tasks in fast-paced, seasonal environments.
~ Proficiency in MS Office and familiarity with service/CRM systems.

A service-focused role that directly supports farmers and partners.
Competitive pay, field exposure, and career development opportunities
We are looking for a motivated and customer-focused Service Operations Manager to oversee service delivery, engineer management, and operational coordination to ensure that customers receive timely support for all robotic equipment requirements. The ideal candidate combines operational efficiency with strong service orientation, helping improve productivity and customer satisfaction across the board.



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