Head of Financial Management

3 weeks ago

Nottingham, United Kingdom E.ON Next Full time

Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.

With 40% of our customers registered on our Priority Services Register (PSR) and affordability a top priority for regulators and government, this role offers significant scope to drive social value and make a tangible difference in people’s lives.
As Head of Affordability & Vulnerability , you’ll shape and lead strategies that safeguard vulnerable customers while balancing fairness and commercially sustainable outcomes. Acting on behalf of the Director of Credit Management, you’ll ensure E.ON Next’s approach to supporting vulnerable customers, ensuring empathy and care in addressing financial and non-financial challenges.
Drive continuous improvement in customer journeys, using data to prioritize vulnerable customers’ needs.
Lead forums and initiatives to mitigate risks and protect customers from harm.

Empathetic Debt Management
Balance compassionate debt recovery strategies with commercial outcomes.
Ensure tailored protections for vulnerable customers while influencing policy to support fair affordability measures.

Oversee critical processes for high-risk customer groups, ensuring safeguards are in place.

Collaborate with charities and organizations to enhance services for vulnerable customers, creating a network of support.


Champion Policy Change and Innovation
Advocate for best practices and policy improvements to better serve vulnerable customers.
Policy and Compliance Oversight
~ Ensure internal policies meet regulatory standards while protecting customers and minimizing risks.


Commercially aware & adept, able to unlock commercial value for an organisation.
A good working knowledge of regulatory obligations relating to affordability & vulnerability.
ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX)  with travel to our other sites when required.  
~ Flexible hybrid working – a blend of in the office and home working.  
~ Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.  
~26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.  
~ Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years) 
~ Excellent parental leave allowance.  
~ The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.  
~ We’ve exciting opportunities for everyone to develop their talent at E.Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.  
~ Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

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