IT Help Desk/Service Desk Engineer

1 day ago

Manchester, United Kingdom Airtime Full time

Service Desk Engineer
At Airtime we are all about innovation, because this is how we stay on top. We keep the experience fresh with an innovative, original approach, marked by continuous introduction of unique features and benefits. We are about fresh, adaptable and impactful change that sets new standards and differentiates from competitors.

Even the way we transform data into engaging, personalised insights is fun and visually appealing.

We’re seeking a Service Desk Engineer to join our Technology team and play a pivotal role in shaping the future of rewards. As part of a growing Information Security team, you’ll occasionally need to take a hands-on approach, rolling up your sleeves to tackle challenges head-on. As the team and function evolve, so will your role, giving you the opportunity to grow and transform alongside our dynamic business.
This role is ideal for someone adaptable and customer-focused, as it offers a variety of responsibilities, with a primary focus on technical support and opportunities to engage with different areas of the business.

Serve as the first point of contact for IT technical issues.
Oversee ongoing device management, maintenance, and support for IT equipment.
Manage mobile device management (MDM) for our Mac estate, with occasional Windows devices.
Handle the triage and management of support tickets and service queues.
Contribute to security engineering and manage vulnerabilities across internal IT assets (e.g., staff endpoints, office networks).
Administer user accounts and permissions within Google Workspace, Slack, and other internal tools.
Troubleshoot and resolve issues with laptops, printers, monitors, and other IT equipment.
Support the team in improving the company’s security posture through proactive reporting and responses.
Provide advice on best practices for business initiatives and technical implementations.
Previous experience in IT support or IT administrative roles.
Experience working with auditors and adhering to policies such as PCI-DSS.
Understanding of common vulnerabilities in infrastructure, networks, and applications, with a focus on security best practices.
Awareness of malware and data loss prevention methods.
Jamf
23 days annual leave, plus one for each year served (capped at 28).
~ Birthday leave.
~ Flexible start & finish hours 06:30 - 10:30am
~ Life assurance at 5x salary
~ Health cash plan
~ Virtual GP appointments for you and your family
~24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
~ Private Medical Insurance
~ Hybrid working between home and office
~ City centre location with brand new fit out (when in the office)
~ Buy a holiday scheme
~ Enhanced Maternity, Paternity & Adoption leave pay

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