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Team Leader

4 months ago

Bolton Greater Manchester, United Kingdom Keoghs Full time €25,000

Claims Team Leader: Guiding Excellence and Empowering Success

Job Purpose

As a Claims Team Leader, your mission is clear: to inspire, mentor, and develop every team member to reach their full potential. Here’s why this role is a game-changer:

What we can offer to you:

  1. Hybrid Working : Enjoy the best of both worlds Spend one day a week in the office and work remotely for the rest. Flexibility is key.
  2. Generous Holidays : Start with 25 days of annual leave plus 8 bank holidays. You can even buy or sell up to 3 days annually.
  3. Long-Term Service Rewards : Loyalty pays off—earn more days off after 5 and 10 years of service.
  4. Employer Pension Contribution : Invest in your future. Your employer contributes to your pension fund.

Remember, a well-crafted compensation package goes beyond salary—it’s about enhancing your overall work experience. These perks are designed to make your journey here rewarding and fulfilling

Encouragement and Mentorship :

  • You’ll be the driving force behind your team’s growth.
  • Encourage, guide, and empower each member to excel.

Operational Accountability :

  • Lead up to 12 claims handling employees.
  • Manage a monthly influx of 600 files.
  • Align targets with:
  • Individual handler productivity.
  • Client Key Performance Indicators (KPIs), including SLA management and indemnity spend.
  • Robust internal billing procedures.
  • Technical supervision of credit hire files (up to £25,000).
  • Qualitative framework adherence (including litigation procedures and complaints).

Expectation Management :

  • Keep line managers informed of performance and objectives.
  • Deliver consistently, day in and day out.

Capacity Optimization :

  • Monitor caseloads and capacity.
  • Distribute files and tasks efficiently.
  • Implement contingency plans when needed.

Personal Development Focus :

  • Identify training needs.
  • Foster succession planning.
  • Create an environment where motivation thrives.

Quality Enhancement :

  • Conduct audits to improve work quality.
  • Provide constructive feedback.
  • Implement improvement plans.

Financial Oversight :

  • Track weekly and monthly financial performance.
  • Ensure team members meet Key Performance Indicators.

Strategic Collaboration :

  • Work closely with individual claimant firms and Credit Hire Organizations (CHOs).
  • Articulate challenges and successes to the Technical Director.

️ Team Meetings :

  • Prepare and lead team meetings.
  • Disseminate critical information.

Why Keoghs?

  • Be part of a dynamic team shaping the future of credit hire.
  • Drive excellence and witness tangible impact.
  • Join us on this exciting journey

Ready to lead? Apply now and make a difference

Remember, this role isn’t just about managing claims—it’s about empowering people and driving results