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Senior Commercial Account Handler

4 months ago

Basildon Essex, United Kingdom Premier Work Support Full time

Our client, a well-established company on the outskirts of Basildon is looking for an experienced Senior Commercial Account Handler/Team Leader to join their team on a permanent basis.

As the Senior Commercial Account Handler/Team Leader you will be responsible for defining an efficient and proactive process which will be implements across all our clients commercial and corporate clients. You will understand the business risks and provide day to day servicing and administration of Client accounts in a timely, technically accurate and cost-effective manner, in accordance with Company procedures whilst maintaining and achieving growth in income from existing clients and seeking new business for the Company in line with Company targets.

Providing high quality advice and service to clients and giving instructions to insurance providers
Checking policy documents (including endorsements) prior to receipt by clients
Processing correspondence, renewal, pre-renewal activity, quotations and data input
To maintain and grow existing client accounts by cross / up-selling, using extensive product knowledge.
Ensuring that any customer complaints are identified and handled strictly within the Company's complaints procedure.
Corporate and Commercial Clients
Polite telephone manner
Confident with all relevant MS office packages, Acturis system
Ability to work independently and as part of a teamThis is an office-based role working Monday to Friday, 9.