Graduate Operations Manager

2 weeks ago

London, United Kingdom Times Higher Education Full time €55,000 - €60,000

HYBRID / LONDON (1 - 2 days/week in the office)
Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.
We are a global business with a global reputation for excellence, looking for an exceptional and highly motivated Senior Operations Manager to join our growing, talented and ambitious team. This is a rare opportunity to join a unique, thriving and passion-fuelled business at an exciting time.
The Senior Operations Manager will oversee the evolution and development of all operational activities needed throughout the Consultancy and Strategic Marketing Services team. They will support the Managing Director of Consultancy with the operational running of the division, to ensure that the team is running well, and all project delivery is managed and monitored. This will include implementing business intelligence systems for project management and financial management; Asana and Salesforce respectively.
Workingclosely with the Consultancy and Strategic Marketing Services senior management team, the Senior Operations Manager will helpto analyse gaps in current process management and information systems, identify solutions and implement new systems to support the systematic delivery of projects and recognition of revenue. They will have experience of project management processes and tools that can be used to support the future growth in delivery of project revenue.
They will also support members of team to learn about, and up skill to use project management and financial management tools. Providing guidance and training for team members, and creating systems of information sharing across the team.
Analyse gaps in current process management and information systems, identify solutions and implement new systems to support the systematic delivery of projects and recognition of revenue
Salesforce -develop processes and practices to ensure correct use of salesforce
Asana -support the use and implementation of Asana project management tool for every project delivered
Develop, implement, and evaluate operation policies to ensure quality standards.
Enhance data collection and operational reporting identifying trends or areas of opportunity.
Communicate all operating policies and/or issues at department meetings and provide training to all team members to ensure successful implementation of solutions
Carry out supervisory responsibilities in accordance with company’s policies, relevant regulations, and applicable laws.
Project and team resource management

Monitor all new project activity on a monthly basis
Plan and assign project-related tasks to team members based on the skill sets, experience, and strengths of team members.
Develop detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements.
Monitor project performance, budget, costs incurred, and delivery, as well as team performance.
Serve as primary point of contact for project coordination, including among departments within THE to ensure higher productivity and efficiency.
Experience of complex project management, financial management, and successful delivery of projects.

~ Ability to work to agreed deadlines, working well under pressure, with excellent planning and organisational skills in order to manage and prioritise own workload

~ With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths.

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