Senior Engineer
4 weeks ago
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network.
This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies.
To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate.
Provide a good level of technical expertise to all assigned customer networks.
To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions.
To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
CTS Remote Helpdesk
To be part of the team that respond to calls on the CTS Helpdesk.
Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email.
Taking ownership of tickets and managing them in a logical and methodical manner – escalating these to a senior member of the team where needs be.
Holiday Work
~ To participate in engineering projects within the school holidays.
.
Two or more years’ experience managing Enterprise level Network infrastructures/a Service Desk.
Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE )) or equivalent, demonstrable experience.
Aruba, Cisco, HP or other Enterprise level software/hardware.
To be to drive and have a car.
Exceptional career development and advancement opportunities including Microsoft/Apple training.
~ Opportunities to gain experience in high level IT projects.
~ The potential to progress to the senior levels of our management team.
~ 25 Days Holiday (loyalty service holiday scheme).
~
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