Claims Call Handler

4 weeks ago

United Kingdom Aioi Nissay Dowa Europe Full time €26,000

Claims Handler – Accidental Damage UK REMOTE WORKING- 37.5 hrs (Monday-Friday). Salary - up to £26,000.00 dependent on experience. You will take responsibility for Customer queries relating to the repair or loss of their vehicle. The Team provides pro-active accident/network management support to ensure the Customer Repair Journey is as speedy and cost effective as possible. Minimising failure demand at every turn point of contact. Why Join Us? We realise that we need to be a good fit for you above all else–so here’s what you can enjoy about AND-E, and we’ll tell you about the role later

  1. Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
  2. Unmatched Work-Life Balance.
  3. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. In addition, our comprehensive benefits package includes (but is definitely not limited to):
  • Healthcare Cash Plan & Private Health Insurance options.
  • Car Insurance and Phone Contract Discounts.
  • Bonus Scheme.
  • Buy/Sell 5 days Holiday.
  • Enhanced Maternity/Paternity Pay.
  • £250 towards driving lessons for yourself, your spouse, and dependents.
  • Virtual 24/7 GP Service.
  • Wagestream for Financial Flexibility.4
  • Internal Growth and Advancement Opportunities: We prioritise internal promotions and offer growth opportunities to our employees. You'll have access to a variety of career development programs and training initiatives to enhance your skills and advance your career.
Responsibilities:
  • Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture.
  • Ensure claims are settled quickly and cost effectively.
  • Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
  • Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
  • Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.
  • Support development and delivery of the Claims strategy and vision.
  • Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
  • Do all that you can to move claim toward settlement and reduce failure demand.
Knowledge, Experience and Qualifications:
  • Demonstratable knowledge of motor claims (Indemnity, Liability, Accident Management).
  • Proven experience within a Customer facing motor claims role.
  • Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
  • Ability to plan and organise own workload.
  • Sound negotiation and influencing skills.
  • Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
  • Proficient in using IT word processing and spreadsheet packages.
  • Understanding of the principles of negligence and how this applies to motor accident liability.
  • Dealing with customers and third parties in a high emotional state when often having to deliver ‘bad’ news.
Do you think this role fits your experience? Does it sound like it would challenge you? Join Aioi Nissay Dowa Europe and be part of a thriving and supportive team that values your contributions, fosters growth, and rewards your dedication. Aioi Nissay Dowa Europe is com­mit­ted to pro­mot­ing equal oppor­tu­ni­ties in employ­ment. Employ­ees and job appli­cants will receive equal treat­ment regard­less of age, dis­abil­i­ty, gen­der reas­sign­ment, mar­i­tal or civ­il part­ner sta­tus, preg­nan­cy or mater­ni­ty, race, colour, nation­al­i­ty, eth­nic or nation­al ori­gin, reli­gion or belief, sex or sex­u­al ori­en­ta­tion (Pro­tect­ed Characteristics)

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