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General Manager

4 months ago

United Kingdom Time Out Full time

Title: General Manager

Location: Osaka

Department: Time Out Market

Employer:

Time Out Market Osaka Co., Ltd.

Time Out Market Osaka Co., Ltd. ("TOMO") is a 100% subsidiary of Hankyu Hanshin Real Estate Co., Ltd. TOMO was established to operate Time Out Market Osaka under the management of Time Out Market plc. ("TOM"). As the person in charge of the operation of Time Out Market Osaka, you will understand the philosophy of TOM, receive direct management of TOM, faithfully realize the concept, obtain approval and settlement from TOMO, and operate it.

Reporting to: CEO, TOMO and CEO, TOM

Role overview

We love what we do – and it shows Time Out Market is the division of Time Out Group that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

  • Accommodate and anticipate guests needs

  • Develop and implement operating standards, policies, and procedures to be followed by TOM

  • Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations

  • Responsible for to hiring, training, management, coaching, counseling, and evaluation of all members of the team

  • Develop skills of the management team in accordance with the succession planning goals set by the company

  • Partner with TOM Commercial Director to continually evaluate and curate Concessions

  • Evaluate all Concession operations and meet with each Vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city”

  • Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis

  • Consistently monitor sales and expenses, and process all purchase orders according to company-defined procedures.

  • Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)

  • Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts

  • Manage weekly forecasting of cost expenditures and staffing vs. sales

  • Attend meetings of TOMO's Board of Directors, report on required matters and, if necessary, obtain approval to carry out operations.

  • Maintain close contact with the management of the facility to understand the status of the facility and to attend and respond to required meetings

  • Maintain frequent communication with TOM and ensure they are aware of all major occurrences at the facility

  • Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information

  • Interact with all department personnel and restaurant staff as needed

  • Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams

  • Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

  • Monitor guest satisfaction on all levels, including social media platforms

  • Ensure that food sanitation and safety requirements are in accordance with the regulations and laws of the competent health centers, fire departments, and other administrative agencies, and ensure that all staff are aware of any changes in the laws.

  • Understand and ensure that all staff and restaurant staff comply with the rules and regulations governing the operation and management of the facility.

  • Participate in community events and ensure corporate social responsibility goals of the company are met

  • Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant

  • Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues

  • Oversee marketing and advertising activities to ensure consistency with product line strategy

  • Lead in creating sales goals

  • Accurately forecast staffing needs to ensure optimum customer service

  • Ensures that private events, catering, and banquets are successfully executed

  • Control cash and other receipts by adhering to cash handling procedures

  • Prepare all required paperwork, including forms, reports and schedules

  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs

  • Ensure that all products are received in accordance with the venues receiving policies and procedures

  • Assists and conducts conflict resolution, corrective actions and coaching

  • Oversee and ensure that employee performance appraisals are completed in a timely manner

  • Ensure that talent and technical production are working smoothly; create special mood for the guests

  • Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards

  • Assists and/ or completes additional tasks as assigned


Skills:

  • Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

  • Ability to provide incentives for staff to go above and beyond the expectations of their roles

  • Ability to communicate effectively and positively in Japanese with staff, customers and the public, both verbally (to be able to use respectful, humble, and polite words that are appropriate to the other person's position) and in writing (Proficient use of kanji, katakana, and hiragana to create sentences that are appropriate for the recipient)

  • Ability to communicate in English with TOM, inbound customers and other overseas business partners

  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

  • Ability to speak to guests fluently regarding the food, beverage, and overall concept

  • Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques

  • Ability to follow-up and make accurate decisions

  • Strong problem-solving skills

  • Ability to maintain a high level of confidentiality

  • Ability to write reports, business correspondence and procedure manuals

  • Ability to demonstrate a positive attitude always

  • Ability to keep an open and objective view

  • Ability to listen empathetically and be respectful always

  • Ability to maintain composure and stay focused

  • Ability to maintain personal integrity

  • Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadline

  • Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements

  • Must be eligible to work indefinitely in Japan

Education Requirements

  • High School Diploma required. Bachelor’s degree preferred

Working Knowledge Requirements

  • Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high - volume restaurant

  • Familiarity with the Osaka (Kansai) market and its food and beverage industry

  • Familiarity with and ability to interact with PCs and required applications

  • Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets

  • Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls

  • Knowledge of local laws as it applies to liquor, labor, and health code regulations

Work Environment and Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small office environment

  • Personal desk space

  • Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

  • Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

  • Be commercially astute

  • Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

  • Think globally

  • Have excellent communication and relationship building skills

  • Have a high sense of ownership, urgency and drive

  • Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc


Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media ’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes seven Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai and Cape Town. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.

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