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Engagement Manager

4 months ago

United Kingdom Redwood Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services (PS) team.

Works closely with Sales to develop Statements of Work (SOW) defining the project’s goals/objectives, scope, and deliverables

Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project’s goals and objectives as defined in the SOW

Communicates project milestones, estimated delivery dates, and potential delays to customers and internal stakeholders

Responsible for day-to-day management and leading projects to completion on time and within budget

Liaising with executives and project stakeholders providing project progress and reports as required

Predict resources needed to reach the project’s objectives and manage resources in an effective and efficient manner

Responds to customer questions and guides them to a successful implementation of Redwood product(s)

Identifies project gaps and makes recommendations to improve project management and implementation processes

Works with PS management to meet and exceed PS team KPIs

YOUR EXPERIENCE

Experience in “customer-facing” program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities

Experience leading workload or business process automation engagements

ERP experience

Ability to manage multiple engagements at the same time

Project management certification preferred

Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel

Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.

Strong analytical skills regarding technical and project management issues

Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.

Exemplary customer service attitude with business development and customer relationship management experience.

Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.

Experience with Professional Services Automation(PSA) software preferred

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com

About Redwood Software

Redwood Software delivers IT, finance and business process automation to help modern enterprises excel in the digital age. Redwood orchestrates and automates business processes across complex hybrid IT environments so enterprise organizations can focus on business agility, cost efficiency, and customer experiences. Our automation solutions help thousands of organizations across 150 countries execute with speed and precision.

With the backing of Turn/River Capital, Redwood has recently merged with Advanced Systems Concepts Inc, solidifying our position as the leader in business and IT process automation. This marks an exciting time to join Redwood and become part of this dynamic growth strategy across the US, UK and throughout Europe.

We pride ourselves on having an inclusive, supportive, coaching culture, giving you the opportunity to build lasting relationships with all our team members and senior management. #J-18808-Ljbffr